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7 Help Desk Best Practices to Make Your Customer Happy

An important phase of a project is offering service and support, with a comprehensive help desk system. Here is an article on help desk best practices that can get you best of customer experience

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7 Help Desk Best Practices to Make Your Customer Happy

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  1. Help Desk Best Practices: How to Keep Your Customers Happy?

  2. “Your most unhappy customers are your greatest source of learning.” – Bill Gates

  3. IT Help Desk • Any organization, any industry segment, any geography, any size and segment – if it is serving customers, there ought to be a help desk • IT Help desk could be various categories and in different forms, but the core objective remains the same for all – customer service and satisfaction

  4. Help Desk Services & Solutions • Serves as the important link between your customers and the different teams that are working to support the IT systems • Abides by certain policies, processes and standards that help them serve their customers to the finest

  5. Help Desk - An Important and Indispensable Business Ingredient • Offers a spectrum of IT services within an organization and it is primarily a unified point of contact for any type of client issue, need, assistance and help • Supposed to offer timely help, prompt answers and abide by the different levels of the service level agreements. They are supposed to follow the processes in the Information Technology Infrastructure Library (ITIL).

  6. Key Features of Help Desk Software • Problem report and change request management • Service request handling • Self-service issue handling • SLA driven compliance • Quality and timeliness of help desk services • Management of IT infrastructure

  7. Categories of Help Desk Software • Cloud-based help desk software • On-premises help desk software • Enterprise help desk software • Open source help desk software

  8. Why are Help Desk Solutions a Must? • Helps in finding areas for possible enhancement and growth • Acts as a start mechanism for an assessment procedure • Assists in abiding by the ITIL help desk best practices • Guides you in the best possible direction to avoid any hassles • Brings over the experience of the industry to have a better performance • Gets you in groove with the latest technologies and modernized steps

  9. 7 Help Desk Best Practices That Make Your Customers Happy and Content

  10. Build a Single Point of Contact Through a Portal

  11. Set Up Service Level Agreements (SLA) Wisely

  12. Observe Customer Trends and Patterns

  13. Encourage Self Service by Clients

  14. Leverage Real-time Analytics to Perform Client Satisfaction Surveys

  15. Implement Change Management Integrated with Help Desk System

  16. Automate Help Desk / Change Management Processes

  17. Genial Helpdesk • This powerful ticketing system for small business focusses on the nuances of the industry to offer the best of post-sales support • Enables ticket generation, activity tracking and monitoring • It also can generate AMC quotations to be sent to the customer promptly • Why Genial Helpdesk for Small Businesses? • Configuration of multiple branches, regions, users, product categories, price books etc. • Ticket receival, assignment, execution and tracking • Detailed analytical reports to enhance customer experience • Auto emailing to offer close knit communication • Awesome dashboards to showcase day-to-day activities • User friendly, compact, robust and scalable

  18. Spontaneous Enterprise (OPC) Pvt Ltd • A leading provider of helpdesk software for small business and other competent ERP, CRM, shipment (customized and packaged) solutions for all kind of industries, with an emphasis on open source technology • Customized software solutions for group / individual SMEs • Consulting services for project management, business analysis, software architecture, database design and process alignment • Our helpdesk solution – Genial Helpdesk is an effective small business ticketing system that is ideal for post-sales support

  19. Spontaneous Enterprise (OPC) Pvt Ltd Visit our website to know more about our small business help desk solution and associate with us for your future business requirements 26,Shivanand Bunglows,Nr. Annapurna hotel,Jashodanagar, Ahmedabad,Gujarat,India PIN 382434. URL: https://www.spontaneousenterprise.com/ e-mail: chirag@spontaneousenterprise.com Tel: + 91 9824 734433, 8200491546

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