INSIGHT Leveraging Client Feedback to Fuel Growth. Scott Masters, Regional Vice-President, Business Development. Why it is important Ways to gather it What to do with it. Client Feedback. Client Feedback. Why? 1. Relevant and pertinent 2. Easily accessible Uncover opportunities.
Scott Masters, Regional Vice-President, Business Development
Adopt a process to gather feedback
Use feedback for impactful changes
Done is better than perfect!Summary
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