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Supervisor Coaching & Mentoring

Supervisor Coaching & Mentoring. New Hampshire Division for Children, Youth & Families. Sherri Levesque, MEd Administrator, Bureau of Organizational Learning & Quality Improvement 603-271-4229 Slevesque@dhhs.state.nh.us. Athena Cote, MSW Assistant Supervisor

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Supervisor Coaching & Mentoring

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  1. Supervisor Coaching & Mentoring New Hampshire Division for Children, Youth & Families

  2. Sherri Levesque, MEd Administrator, Bureau of Organizational Learning & Quality Improvement 603-271-4229 Slevesque@dhhs.state.nh.us Athena Cote, MSW Assistant Supervisor Division of Children, Youth and Families Child Protective Services 603-447-3841 Ext. 338 Athena.Cote@dhhs.state.nh.us Presenters

  3. Pieces of the Puzzle… • Learning organization • Personal mastery • Team learning • Mental models • Shared vision • Systems thinking

  4. Advanced Mentoring • Adapted from CT DCF in conjunction w/Fordham University • Goals • improve organizational understanding • build leadership capacity • increase retention • enhance navigation and negotiation within DCYF and the community • Began with a “marketing event” inviting potential mentors • First cohort 10 pairs, mentees w/agency 5+ years

  5. Advanced Mentoring • Contract, applications, resumes • Formal year long relationship including four ½ day trainings • Presentation skills • Communication styles/skills to support relationship • Leadership skills • Learning styles • Four monthly contacts, one in person/month • Mentees completed projects to meet learning objectives and made presentations to group at the end

  6. One Supervisor’s Experience • Professional Development Support • Opportunity to shadow Leadership roles within the Division • Support with an agency project that further enhances skill development • Future mentoring support

  7. Solution-Based Casework (SBC)Certification • SBC is the foundation of NH’s Practice Model* • Supervisors and coaches received additional coaching training & coaching calls directly from Dr. Dana Christensen • First opportunity for supervisors to have and provide specific practice coaching *Christiansen, Todahl & Barrett, 1999

  8. Solution-Based Casework (SBC)Certification • Used a tiered approach to provide coaching & certification to all staff • Supervisors learned how to coach their own staff as well using a structured format • Between July 31, 2012 and July 1, 2013, all supervisors were coached and certified to be SBC coaches, and in turn coached & certified their staff

  9. Solution-Based Casework (SBC)Certification • Beyond attending initial trainings, supervisors were observed and coached in: • facilitating case consultations • coaching their staff in SBC concepts • conducting file reviews & field observations of their staff • Provided a team learning experience where staff at all levels were learning concepts & practices together • Solidified a culture where it’s acceptable to try new things, work toward mastery, learn from mistakes

  10. Statewide Leadership Meetings • All Supervisors across the state attend • Child Protection & Juvenile Justice Supervisors • Include opportunity for practice discussions • Practice challenges • Management challenges • Culture & Climate • New initiative discussions • Peer coaching • New ideas • Professional challenges

  11. Questions?

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