採購與供應商管理

1. 採購與供應商管理 大眾電腦股份有限公司 邱輝欽 副總經理 Mar-09-’01

2. CONTENTS • Customers Satisfaction • Business Main Process • Purchasing Key Process • How to Become A Good Buyer ? • Supplier Evaluation and Selection Process • Supplier Relationships • Supplier Rating System • Conclusion

3. CUSTOMER SATISFACTION • Key Success Factors -Quality -Cost -Speed -Innovation • Continuous Improvement • Total Value-Chain Analysis • Dual External / Internal Focus Customer Satisfaction

4. BUSINESS MAIN PROCESS Business Strategy, Planning & Creation Customer Base & Portfolio MGT. Supply Base & Chain MGT. Product Planning & Creation Sales Promotion & Win Business Order Fulfillment After sales & Service Business Control & MGT. Review Human Resource MGT.

5. PURCHASNG KEY PROCESS PURCHASING OBJECTIVE& MEASURES FORMULATION DEVELOP ARTICLE COMMODITY STRATEGY INITIAL PURCHASING IN PRODUCT INNOVATION CHAIN PROCUREMENT PLANNING & NEGOTIATION COMPANY POLICY COMP.. SELECTION SUPPLY MARKET INTELLIGENCE PROCUREMENT PLAN INTERNAL/EXTERNAL ANALYSIS SUPPLIER SELECTION NEW COMP. ASSESSMENT NEGOTLATION TEAM COMP.APPROVE & PROJECT COORDINATION S.W.O.T ANALYSIS DESIGN IN GUIDELINE VPSA MEASURES COMP. DATA BASE RELEASE FOR MASS PROD (continue) CI / IP

6. PURCHASNG KEY PROCESS PROCUREMENT EXECUTION PURCHASING PERFORMANCE RESULT REVIEW SUPPLIER FEED BACK & IMPROVEMENT PLANNING VENDOR RATING MRP VENDOR CONTACT MEETING PUR. PERFORMANCE INDICATOR P.O. VENDOR WORKSHOP AWARD DELIVERY CONTROL GAP IDENTIFICATION PURCHASING WORKSHOP STOCK / RMA CONTROL PURCHASING IMPROVEMENT PLAN CLOSING

7. HOW TO BECOME A GOOD BUYER • Logistics Expert • Value Analysis / Value Engineering • Negotiator • Law Expert / Financial Expert • Public Relationships • Capability to Co-work with Engineers • Capability to Choose Best Supplier • Completely Understand the Company and Customers Needs • Entirely Cost Considerations • IT Application Expert

8. SUPPLIER EVALUATION AND SELECTION PROCESS Recognition of Supplier Selection Need Identify Key Purchasing/Sourcing Requirements Determine Purchasing Strategy Approach Identify Potential Supply Sources First Cut:Limit Supplier in Pool Determine Method of Supplier Evaluation and Selection Make Supplier Selection Decision

9. SUPPLIER RELATIONSHIPS • Commercial Suppliers • Preferred Suppliers • Partner Suppliers

10. SUPPLIER RELATIONSHIPS • Commercial Suppliers: • Supplier of standard catalogue products with whom F.I.C deals at arm length under prevailing conditions. Play the market mentality • Offers from these suppliers are evaluated with regards to product quality, delivery conditions and costs without any specific initiatives from F.I.C. side. Hands off view maintained • Focus on exploiting the other side.

11. SUPPLIER RELATIONSHIPS • Preferred Suppliers: • Supplier with whom mutual objectives are identified and acknowledged. Preferred status is reciprocal • Supplier are thoroughly assessed using F.I.C supplier assessment tools. • Supplier performance in delivery chain meets / exceeds min. limits.

12. SUPPLIER RELATIONSHIPS • Supplier are capable and willing to undertake initiatives for continuous improvement with or without F.I.C support in areas of quality, logistic and price. • Supplier are innovative and are willing to pursue relationship of mutual dependency. • Supplier are willing to participate in the F.I.C PCP process.

13. SUPPLIER RELATIONSHIPS • Partner Suppliers: • Very limited number of suppliers. • Suppliers who in addition to characteristics of preferred suppliers satisfy at least one of the three objectives: • Create or gain access to critical product / process technology. • Support areas of non-core competency. • Support the strategic objectives of the F.I.C relationship competitive advantage in time, cost, delivery or quality.

14. SUPPLIER RELATIONSHIPS • Supplier who are willing to build a relationship of mutual dependency. • Suppliers who commit openly to long term relationships. • Suppliers who not only share their present expertise but also take initiatives to build new expertise and develop new business opportunities (sharing of technology road maps and business plans).

15. SUPPLIER RELATIONSHIPS • Suppliers who are actively involved in the product creation teams of F.I.C. Their performance in the innovation chain meets the expectations. • Supplier who work with open cost calculations with focus on creating value rather than simply cost reduction. • Suppliers who jointly create metrics that align with need, agreed in the outcomes. • Suppliers who are capable of implementing pull inventory and logistics systems.

16. SUPPLIER RELATIONSHIPS • Both parties share rewards / consequence (win/win). The strategic importance of partner-supplier is under lined by the involvement of executive management.

17. SUPPLIER RATING SYSTEM • Quality and Reliability • Corrective Action and Technical support • Cost and Cost Management • Delivery, Flexibility, Responsiveness and Reporting • Commercial Plans and Programs • Service

18. SUPPLIER RATING SYSTEM A: Quality and reliability • Supplier outgoing inspection • Dock-to-stock status • Receiving inspection lot rejections • Factory failure rate • Field return rate • Reliability indicators • Critical parameter tracking

19. SUPPLIER RATING SYSTEM B: Corrective Action and Technical Support • Technical response and follow up • Corrective action reports • Supplier change requests • Regional technical support

20. SUPPLIER RATING SYSTEM C: Cost and Cost Management • Product cost • Product cost management • Total cost management

21. SUPPLIER RATING SYSTEM D: Delivery, Flexibility, Responsiveness and Reporting • Ex-Factory delivery • Estimated time of arrival • Flexibility • Delivery problem resolution • Lead time • Status reporting • Responsiveness / Follow -up

22. SUPPLIER RATING SYSTEM E: Commercial Plans and Programs • Corporate purchase agreement

23. SUPPLIER RATING SYSTEM F: Service • Available repair facilities • Quality and capacity • Turn-Around time • End-of-Life support • Post-Warranty support

24. CONCLUSION • Actually, both suppliers and customers are indivisible. • Through mutual cooperation, good communication, early involvement, improvement together, to achieve win-win solution.