SmartOffice New Products Overview

1. SmartOffice New Products Overview SmartOffice Product Managers

2. Agenda • Base and Framework • Agency Management • SmartCommissions • SmartWholesaler • SmartLeads • SmartRecruiting • SmartInvestments • Integrations • Outlook and Notes Integration

3. Base System and Framework Julie Hanson and Alena Tenreiro Product Managers

4. Framework • Framework is the underlying services and technology • Main Improvements • Technology Updates • Results in performance and stability improvements • Enhanced queries • Code profiling • On Access validation – reduces the need to validate after electronic downloads

5. Base System • Base System - No module required • User Roles and Licenses • General • SmartPad • Data Import • Letters and Correspondence • Record Merges • Spreadsheets • Calendar and Activities • Reporting • PDF reports • Enhanced Dynamic Reporting capabilities

6. SmartOffice for Agency Management Kandace Hager and John Pattison Product Managers

7. SmartCaseManager • A Comprehensive Solution • Built for front and back office management • Reduce cost, increase productivity • Efficient new business processing • Seamless Integrations and Automations • Pending Case Downloads • Carrier and Plan Downloads • Service Provider Integration • Advisor Tracking • Fully Integrated with Reporting, Commission Tracking and Marketing functionalities. • Drive your business from every angle Pending Case Underwriting Workflow Informal Application Pending Case Inforce Policy

8. New Features and Highlights • New Features in 5.1 • Production Dashboard • Case Manager Reassignment • Modifiable PCM Table Merge Codes • Refined Carrier and Plan downloads • Service Provider Requirement Status added to Follow Up spreadsheet • Highlights • Weekly Status Sheet • Mass Correspondence directly from PCM • Advisor Request Tracking • SmartView for Advisors

9. SmartOffice for Commission Processing Sherri Schultze Product Manager

10. Two concepts of Commission Processing • Commission Carrier Interface • Report only feature that displays data received directly from Insurance Carriers Commission Systems via an ACORD XML data feed. • Commission Tracking System • A full commission tracking and reconciliation process. Taking data in multiple formats and reconciling it against expected commissions calculated during case processing.

11. Customers

12. SmartOffice for Wholesalers Wholesaler Management Joseph Yang Product Manager

13. Challenges for Wholesalers • Coordinating Internal/External Wholesalers and Home Office • Communication and reporting • Staying competitive • Relationship building • Value added services • Dealing with high turnover rate of producers • Signing new distributors • Recruiting top producers • Territory Reassignment

14. Can your office do this? • Do you have the ability to see up line and down line? • Do you have the capability of marketing? • Do you have pipeline management? • Do you have the ability to track calls, appointments and notes? • Do you have the ability to take your calls, appointments and notes on the road? • Can you see PCM for your distributors? • How are the production numbers reported? • Are the production numbers viewable by territory, sales rep, line of business (LOBs), sales channel, etc.? • Is there visibility for management to see how well a wholesaler is doing? • Can wholesaler see how well a producer/firm is doing? • How much time and material cost does wholesaler spend versus the amount of production?

15. Report - Branch Offices By Region (California) Sales Manager users Wholesaler users Bank Sales Executive users Branch Manager users

16. SmartLeads Leads Tracking Joseph Yang Product Manager

17. Customer Challenges • Orphan policy issues • Lead assignment • Lack of automation in the process • Cannot track progress of leads • No feedback from advisor • Leads not serviced in time (cold leads) • Agents just sit on leads • Cannot generate real time reports

18. Benefits SmartLeads Tracking Module • Save time by automating the assignment of Leads • Track assigned Leads through the Sales Cycle • Real Time Feedback • Create Powerful Management Reports • Seamless Integration with other SmartOffice Modules

19. 1 Centralized Lead Generation System DataXchange Enterprise Lead Distribution System Benefits • Better Conversion Rates • Standardized Process • Fewer Manual Processes • Streamlined Input • Detail Available for Analysis • One Package of Reports • Better Forecasting • Real Time Feedback • Seamless Integration with • other SmartOffice Modules Field Leader Advisor Currently in Production 2 • Revocation • Disposition Status • Address Correction • Enrichment Request • Opt In / Out (vacation)

20. SmartRecruiting Recruitment Tracking Module Michael Grubb Product Manager

21. Industry Wide Challenges Industry-wide crisis. 75% of advisors leave within three years. Retention Cost $30,000 to recruit, hire, and train a candidate. Visibility and Best Practices They don’t work if you don’t use them.

22. What we often find: What we can provide: Challenges and Solutions • Lack of Process Definition/Repeatability • Enforce best practices • Visibility • Maintain visibility into pipeline flow across hierarchy • Lack of flow control • Keep the pipeline full (marketing) • Actively manage the flow • Unpredictability • Understand/predict seasonality • Discover where the best advisors come from

23. Potential Candidates Candidates Pre-Contractees Hired/ Contracted Recruiting Process: Step 1 Step 2 Step 3 Step 4 Managing the Recruiting Pipeline Provides: Process Definition Pipeline Visibility Best Practices Workflow Integration with: Advisor Module Calendar Dynamic Reports / Excel

24. SmartInvestments Investment Tracking Module Amy Hii Product Manager

25. Key Benefits & Features • Data Feeds • Integrations • Asset Allocations • Performance Measurement • Reports, Reports, Reports!!! • Client Access 24-7

26. DataXchange 2.0 DST FanMail, Pershing, NFS, PFPC Morningstar Export Export multiple accounts & positions for multiple contacts and households Asset Allocations Variable Products from Policy are included in calculations How much is out of balance in Dollar Amount Performance Measurement GIPS Calculations Corporate Actions Merger/Acquisitions, Stock Splits, Spin-offs Reports – PDF Reports, Performance Reports What’s New and Exciting?

27. Integrations with SmartIntegrator Carolyn Carrasco Product Manager

28. Integration Goals • Meet user needs • Seamless integration • Requires little or no training • Easy to deploy • Reasonable time frame and cost effective

29. Integrations with SmartIntegrator • Current • Financial Profiles • Intellisys • Laser App • Coming Soon • Quik! Forms • EbixLife • PaperClip • LaserFiche

30. Integration with Outlook and Lotus Notes Carl Besaw Product Manager

31. What’s New in SmartOffice 5.1? • SmartMail for Outlook/Lotus Notes • Post Subject or Body of E-mail • Display previously posted messages • Improved integration with SmartCaseManager Module • SmartLink for Outlook/Lotus Notes • Major performance improvements • More Setup Options • Preview Only Synchronization • Synchronization Reports • Resolve Conflicts after Synchronization • SmartLink for Intellisync • Compatible with Mobile Devices • Ready for Beta

32. Q&A

33. SmartOffice New Products Overview SmartOffice Product Managers