Psychology of Everyday Things. Many so-called human errors and “machine misuse” are actually errors in design Designers help things work by providing a good conceptual model Designers decide on a range of users as the design audience
Many so-called human errors and “machine misuse” are actually errors in design
Designers help things work by providing a good conceptual model
Designers decide on a range of users as the design audience
But design is difficult for a variety of reasons that go beyond design
Win me theChariot Race
Hmmm……AHA! The Wind!
Or was it the DESIGNER???
Bubble Jet Facsimile
16Still more pathological examples
Oops! Now why did I do that?
The T-33 Control Panel
Darn these hooves! I hit the wrong switch again!Who designs these instrument panels, raccoons?
“failed to follow written instructions for entering the relevant data”
Caller: "Hello, is this Tech Support?"
Tech Rep: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech Rep: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech Rep: "Please excuse me if I seem a bit stumped, it's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it."
Umm, thanks for the warning,
but what should I do?
What happens when you cancel a cancelled operation?
Do I have any choice in this?
Uhhh… I give up on this one
Midwest Microwave's online catalog
ClearCase, a source-code control system
from Rational Software