group facilitation
Skip this Video
Download Presentation
Group Facilitation

Loading in 2 Seconds...

play fullscreen
1 / 23

Group Facilitation - PowerPoint PPT Presentation

  • Uploaded on

Group Facilitation. Pleun Rijkers. Let’s have a meeting. 1. Always determine the added value of using the tool that is called ‘meeting’. 2. Once you’ve decided you have one, have your meeting the right way. Types of meetings. Generic agenda of a meeting 1. Opening

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about 'Group Facilitation' - solada

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
group facilitation
Group Facilitation

Pleun Rijkers

let s have a meeting
Let’s have a meeting

1. Always determine the added value of

using the tool that is called ‘meeting’

2. Once you’ve decided you have one,

have your meeting the right way

types of meetings
Types of meetings
  • Generic agenda of a meeting

1. Opening

2. Provide information

3. Gather information

4. Problem solving

a) Fact finding

b) Opinion shaping

c) Decision taking

5. Closure

informative meeting
Informative meeting
  • Aims at providing information
  • ‘One way’ traffic
  • Two subtypes
    • with reaction (max 8-15 people)
    • without reaction (presentation)
  • Pro
    • Everybody gets the same information at the same time
    • Communication problems reduced
    • All people can receive the information
  • Con
    • no lag between reception of the information and the reaction to it
    • ‘Overdonderd’
gathering information
Gathering information
  • Aims at getting information
  • ‘One way’ traffic
  • Pro
    • Clear view of opinions
    • all people can be involved
  • Con
    • We provide the info, but what will be done
problem solving decision making
Problem solving /decision making
  • Aims at making decisions
  • n-way traffic
  • Pro
    • the group potential is used
    • acceptance
  • Con
    • time consuming
roles in a workshop
Roles in a workshop
  • Chairman
  • Moderator
  • Facilitator
  • Scribe
  • Participant
    • core team
    • ‘one time’ visitor
  • Subject Matter Expert
  • Observer
session facilitator
Session Facilitator
  • To assist a group in completing its tasks(s) by
    • helping to clarify the group’s goal and objectives
    • designing a group process for achieving these goals
    • leading the group through the process to create an end product
  • preparing the agenda
  • stating purpose
  • introduction of the participants
  • presenting the agenda
  • inviting group participation… creating synergy
  • explaining session rules, techniques, terms and examples
  • reviewing progress and bringing closure
  • reviewing follow up activities
  • evaluating the session
documenter scribe session analyst
Documenter (scribe, session analyst)
  • Supporting role to the facilitator
  • Recording and capturing ideas generated
  • Documenting only what the group decides and as directed by the facilitator
  • Capturing open issues
  • Preparing and providing supplies as needed by the facilitator
  • Arranging the room
decomposing a meeting
Decomposing a meeting

What are we going to discuss

What is the aim of the meeting



At the end





How are we going to discuss

How do we want to reach our goal

Interaction, keeping the group together


Asking questions (main/init/opin/fact/concl)


the four guidelines
The four guidelines
  • Remain neutral at ALL times
  • Focus on process, not content
  • Remember at all times that the group is the expert
  • Never do anything the group can do themselves
start up
Start up

Limited knowledge of its mission

Limited experience in group process

Low willingness to take risk

Individual rather than team efforts

Clarify purpose and process

Explain the benefits

Emphasize open sharing of information

Building synergy

Heavily reliant on Facilitator for guidance and direction.

dialogue discussion storming
Dialogue/Discussion (storming)

Hidden agendas begin to surface

Disagreements about interpretation of facts

Disagreement about how to produce deliverables

Decisions are questioned

LOW productivity

Remind the group of its goals

Concentrate on trust and open communication

Protect individual contributions

Facilitate conflict resolution

Aim for consensus; encourage team identity

Balance group development

and completing deliverables

cohesion norming
Cohesion (norming)

Team develops

Focus on accomplishments

Group members encourage eachother

Increase time on task

Allow participants to take over some of the facilitator roles

Continue team identity

Encourage participants to become accountable to each other

Atmosphere clears

full productivity performing
Full productivity (performing)

Participants understand and work with eachother’s strenghts and weaknesses

High attendance

High productivity

Encourage flow of deliverables

Encourage participants to become proactive

Make sure this state is maintained.

Participants get excited

what people are good at
What people are good at


Core quality

Too much…







Too much…

how quality leads to conflict
How quality leads to conflict


Core quality



Core quality




non functional behavior
Non functional behavior
  • Being aggressive – blaming
  • Blocking
  • Self confessing
  • Competing
  • Seeking sympathy
  • Special pleading
  • Horsing around
  • Seeking recognition
  • Withdrawal
non functional behavior1
Non functional behavior
  • Non functional behavior can be resistance
  • What is non functional behavior to you, can be functional behavior to someone else (testing the group, challenging the idea)
  • Resistance is the signal with which someone shows that what is about to happen is going to be not acceptable
  • Resistance is also a signal that you are about to change something
  • DO NOT BLAME A PERSON WHO FALLS INTO “NONFUNCTIONAL BEHAVIOR”. It is merely a symptom that there is a problem with the group’s ability to satisfy individual needs through group centered activity
so let s have a meeting
So let’s have a meeting
  • So far we’ve discussed:
    • Types of meetings
    • Functions
    • What groups are good at
    • People in groups
  • Now we focus:
    • On meetings
    • With a group aspect (n-way communication)
    • To reach some kind of goal
  • For example:
    • …?
case es
  • You are one of the organisers of a European School and as it is very fashionable to do these kind of ‘setting expectation’ thingies;
  • YOU have decided to do that as well;
  • We will work with a so called ‘structured discussion technique’ in which:
    • Each participant gets two post it notes
    • They will write down their expectations
    • They will be put to the board
    • They will be categorized
    • And summarized
  • The aim is to receive their input so we can tailor the programme to their needs
working format
Working format
  • We will try to play the same scene several times;
  • Each time, additional non functional behaviour will be introduced;
  • I will not tell in advance what kind of behaviour it is;
  • During the scene, the observers will observe the role of the group and that of the facilitator and they will comment on the 4 guidelines;
  • The facilitator can ask for a time out;
  • At a certain point I will stop the scene;
  • The observers will comment;
  • I will present the ‘text book approach’;
  • And we’ll move on to the next scene.
before we start
Before we start
  • We’re a big group for this kind of training;
  • If you’ve had similar trainings, please be an observer, the learning effect is the largest for the other partcipants;
  • Observers please be silent during the role play;
  • Observers focus on PLUS and DELTA
  • The role playing games are not meant to discuss the behavior of the individuals but to show common situations and to learn from them;
  • Some people will be asked to perform non-functional behavior – others: you can join but please not too strongly;
  • If the facilitator is applying one of the techniques already mentioned before, stop your non-functional behavior;
  • If not, increase your non-functional behavior;
  • It’s fun, but it’s not a game.