Mitel 6867 IP Phone User Guide Hosted Voice Service

1. Mitel 6867 IP Phone User GuideHosted Voice Service

2. Agenda Resource Center Mitel Phone Physical Buttons Setting Up Voice Mail Making an Outbound Call Hold Answering Calls Multiple Calls “Blind” Transfer “Announced” Transfer Transfer – No Answer Conference Call Monitored Extensions Enhanced Call Park Group Call Pick - Up Contacts

3. Resource Center https://www.earthlinkbusiness.com/hostedvoice 1 3 2

4. Mitel 6867 IP Phone

5. Mitel 6867 IP Phone – Soft Keys Soft Keys Volume Buttons

6. First Time Setting Up Voicemail • Use the appropriate voicemail access key on the phone or dial *99 • When you sign in for the first time, you must set up your mailbox. First time sign-in involves three steps: • Recording your name • Recording your greeting • Changing your password • You can end the setup process at any time by ending the call. You will be asked to complete the remaining setup steps the next time you enter your mailbox.

7. Setting Up Voicemail • When setting up your mailbox password it must meet the following criteria: • Must be between 6 and 20 digits long • Cannot be part of your telephone number • Cannot repeat a single digit more than two (2) times in a row • Cannot be a sequence of numbers such as “123456” • Callers can leave messages even if the mailbox is not set-up.

8. Access Voicemail from Outside the Office From Outside the Office: • Dial your telephone number. • When you hear your greeting press the * button. • Enter your password when prompted.

9. Voicemail to Email Notification

10. Voicemail Options

11. Call Lists • Press “Call List” to view a list of callers. • Use Up/Down Navigation button to select number. • Press “Dial” soft key to place a call. Navigation Call List

12. Directory • Press “Directory” to view a list of extensions in the Business Group. • There is no import feature.

13. Do Not Disturb (DND) • Press “DND” and the red light indicator will appear. • Callers will automatically be sent to voicemail. • To remove press “DND”.

14. More • Press “More” to view additional pages of soft keys

15. Goodbye Button • The “Goodbye” button terminates the call.

16. Hold Button • The “Hold” button places the caller on hold.

17. Redial Button • Press the “Redial” button. • Use Up/Down Navigation button to select the number. • Press “Dial” soft key to place a call.

18. “Line” Button • The IP Phone has up to four lines to make and receive calls to your telephone number. • The line key will change color when in use.

19. Speaker Button • Press the “Speaker/Headset” button to use speaker phone.

20. Mute Button • Press the “Mute” button to mute your side of the phone conversation. • Press “Mute” a 2nd time to unmute your phone.

21. Transfer Button • Press the “Transfer” button to do a “Blind” or “Announced” transfer.

22. Conference Button • Press the “Conference” button to start a three person conference call.

23. Making a Call To Dial an Internal Extension • Dial the extension number. • Press the “Dial” soft key. To Dial an External Number • Dial the 10 digit phone number. • Press the “Dial” soft key.

24. Answering Incoming Calls • The soft keys will change to display “Answer” & “Ignore”. • If “Ignore” is chose, the call will immediately go to voicemail. • If you press the button, the call will be on speakerphone. • If “Answer” is chosen, the call will be on speakerphone. • If you press the button next to the blinking light (L1, L2, L3, L4), the call will be answered via speaker phone. • You can also pick up the handset to answer the call.

25. Answering Multiple Incoming Calls When you hear the “Call Waiting” beep: • The soft keys will change to display “Answer” & “Ignore” • When “Answer” is pressed, the 1st call is automatically placed on hold & you are now connected to the 2nd incoming call • Press the line button” (L1, L2, L3, L4) to take the call off hold or Press the button next to the 2nd incoming call

26. Hold / Resume To Place the Call on Hold • Press “Hold” button • The customer will hear music while on hold To Resume the Call • Press “Hold” button a 2nd time

27. Transfers There are two types of transfers to choose from: • Blind – Incoming call is not announced. • Announced – Incoming call is announced. • All calls are placed on HOLD automatically when the “Transfer” button or “Xfer” soft key is pressed.

28. Blind Transfer • Press the “Transfer” button or the “Xfer” soft key. • Enter internal extension or ten digit phone number. • Press the “Xfer” soft key a 2nd time. • Note: If this option is chosen, you lose the ability to reconnect with the original caller.

29. Transfer Directly to Voicemail • Press the “Transfer” button or the “Xfer” soft key. • Enter *99 plus the internal extension. • Press the “Transfer” button or the “Xfer” soft key. • Note: If this option is chosen, you lose the ability to reconnect with the original caller.

30. Announced Transfer • Press the “Transfer” button or the “Xfer” soft key. • Enter the internal extension or ten digit phone number. • Press the “Dial” soft key. • Announce the call. • Press the “Transfer” button or the “Xfer” soft key.

31. What if the Caller Doesn’t Answer or Can’t Take the Call? • Press the “Cancel” soft key to end the transfer process. • Press the “Pick Up” soft key to resume with the original caller. • You now have the option to: • Take a message or Transfer the call to another party.

32. Conference Call After Speaking with the 1st Party • Press the “Conference” button or the “Conf” soft key. • The 1st caller is automatically placed on hold. • Dial the number of the 2nd party. • Press the “Conference” button or the “Conf” soft key. • The Conference Call is now initiated with all three parties connected.

33. Enhanced Monitored Extensions • The attendant console expansion modules let you monitor the status of other extensions in your business. A key and a lamp on your phone will be associated with that other extension. • If there is no call in progress on that extension, the lamp will not be lit. • If a call is ringing on that extension, the lamp will blink quickly. • If a call is on hold on that extension, the lamp will blink slowly. • If a call is in progress on that extension, the lamp will be lit solidly. • If you want to answer a call that is ringing on the extension you are monitoring, pick up your handset and press the key for that extension. You will be connected to the caller. • You can also use these keys as speed dials for the other extension. To call the other extension when there is no call in progress on it, pick up your handset and press the key for that extension.

34. Enhanced Call Park • If using Enhanced Call Park, press the appropriate Park button. • To retrieve a parked call, press the appropriate park button.

35. For any questions or additional help, visit http://www.earthlinkbusiness.com/hostedvoice - or - Contact our Customer Care Specialists @ 1-855-352-2731

36. Survey • When you exit this training session, you will automatically be linked to “Survey Monkey”, a training survey evaluation. • This survey will help us improve the training content and effectiveness of our facilitators. • The survey is confidential and secure. • Please complete the survey and have a great day.