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Integration with 3 rd Party Systems: A Necessary Evil for a Manufacturer's Finance Company?

Integration with 3 rd Party Systems: A Necessary Evil for a Manufacturer's Finance Company?. RCI Financial Services – 4 Brands. Renault Group. Avtovaz ( Lada ). RCI FS (UK). Samsung. Legal Structure. 100%. 100%. RCI Banque. 15%. Dacia. Nissan. 99%. 80%. 25-50%. 44%.

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Integration with 3 rd Party Systems: A Necessary Evil for a Manufacturer's Finance Company?

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  1. Integration with 3rd Party Systems: A Necessary Evil for a Manufacturer's Finance Company?

  2. RCI Financial Services – 4 Brands

  3. Renault Group Avtovaz (Lada) RCI FS (UK) Samsung Legal Structure 100% 100% RCI Banque 15% Dacia Nissan 99% 80% 25-50% 44%

  4. Renault - Nissan 1 in 10 Vehicles Worldwide

  5. Captive Finance Company?  Affiliate? 

  6. New Car Offers

  7. Used / Nearly New Cars

  8. UK Retail Market Growth

  9. RCI Growth • New Financings: • +37% 2011-2013 • £900M

  10. RCI Vision The Partner of Choice: Simple Efficient Effective Profitable

  11. RCI Vision The Partner of Choice: Simple Efficient Effective Profitable • Systems • Processes • Service levels

  12. RCI Vision Vision

  13. Service Levels Two Key Criteria: Speed of Turnaround Acceptance Rates

  14. Service Levels Speed of Turnaround Proposals Payouts

  15. Service Levels Acceptance Rates

  16. EDISON EDISON - 3 main components: ID Scanner E-Signature Pad Self-billing Invoice

  17. Point of Sale • Enhanced functionality: • Offer comparison • Post Code Look-up • Used Car Look-up • Bank A/C Check • Chassis Nr Check

  18. Point of Sale • Communications Suite: • Real-time Info, at a glance 0

  19. Equity Profiling • Monthly Alert of customers in positive equity • Bespoke Search facility • Export / Mail-merge • Phase 2: Parity Profiling

  20. CRM Platform • 4 Months-to-go & • Settlement Requests • >10,000 customers contacted • > 50% had no Dealer contact

  21. 3rd Party Interface Risks

  22. 3rd Party Interface Risks • Loss of Functionality • Regulatory Compliance • Competition

  23. 3rd Party Interface Risks • Loss of Functionality • Regulatory Compliance • Competition 3 Options Refuse to Co-operate Reluctant Compliance Embrace 100%

  24. 3rd Party Interface

  25. 3rd Party Interface Seem-less Instantaneous Accurate No Loss of Functionality Regulatory Compliance Key Criteria

  26. 3rd Party Interface Necessary Evil?

  27. On-Line 3rd Party Interface • Sales + 7% • In-Store +1% • On-Line +23% • 1/3 of Turnover Stores Mobile • Customer Service • Embracing Change Home Delivery Collection

  28. 3rd Party Interface

  29. 3rd Party Interface “If you do not change direction, you may end up where you are heading” Lao Tzu

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