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section I Introduction. for the Small Enterprise. Systems Analysis and Design. basic information-processing requirements small-enterprise information system problems fact finding and diagnosis feasibility analysis the cornucopia case portfolio project. Chapter Objectives.
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for the Small Enterprise
Systems Analysis and Design
basic information-processing requirements
small-enterprise information system problems
fact finding and diagnosis
the cornucopia case
When you complete this chapter you will be able to:
Project Management Perspective
Information must be:
Reference Figure 2-1: Basic Information Processing Requirements
Typically, the small enterprise has problems keeping up with the cyclical nature of information processing. The analyst may observe the following symptoms :
Reference Figure 2-3: Small-Enterprise Information System Problem Symptoms
Common information system deficiencies:
Activities that help the analyst pinpoint problems, clarify user expectations, and foster agreement on a contract:
Schedule your interview meetings
Provide advance information on interview content
Prepare questions in advance
Document the results
Tailor questionnaire to the audience
Limit the number of questions
Questions should require short answers
Conduct a trial test of the questionnaire
On-Site Observation Techniques
Plan your visit
Coordinate your visit with on-site personnel
Take brief notes during your visit
Review your findings with the user
Date: February 1, 2004
From: T. Foster – CIS Lab Manager
To: M.L. Barnes – Systems Analyst
At present, students record their time-in and time-out on a time card. Lab assistants compute and record the elapsed time on the card and enter this amount into a spreadsheet. Summary reports are printed monthly.
There are two big problems with this procedure: (1) students and lab assistants make a lot of clerical errors and (2) lab assistants spend too much time on this task.
Cost/Budget – $800
Time Frame – Complete by April 1, 2004
Other – A spare desktop computer is available
Reference Figure 2-5: Request for System Services
Given the project objectives, cost constraints, and delivery date, is there a practical solution to the problem?
Reference Figure 2-6: Advantages and Disadvantages of Vertical Software
Project documentation is an organized collection of papers and files that describe the project from beginning to end. Documentation examples are:
Request for services
Notes from interviews, observations, and questionnaires
Project deliverables are products delivered to the user. The project contract is an example.
The project contract consists of:
Reference Figure 2-7: The Initial Project Contract
Cornucopia is a small music store in the “Old Town” section of the business district. The owner wants an information system that will:
Improve customer record-keeping procedures
Improve the reordering system
Improve customer correspondence
Provide sales trend analysis
Reference Figure 2-8: Cornucopia Initial Problem Statement
the four specific problem areas
identified in your initial request.
We can complete this project
within the constraints … and that
… sufficient benefits will accrue …
to justify the costs of the system.
Upon your approval, we will
prepare a contract …
Cost: not to exceed $10,000
Delivery Date: within four months
Other: training, master file creation
… not increase time to record a sale
… add no more than five hours per week
to maintain master files
… reduce CD reorder time by 50%
… increase repeat customer sales by 5%
… reduce “out-of-stock” and “over-stock”