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Higher One Debit Card for Financial Aid Kathryn Linzmeyer, Financial Aid Director, Chabot College Andi Schreibman, Financial Aid Officer, Las Positas College Karen Peña, Systems Analyst, CLPCCD Alfonso Sanchez, Sr., Computer Programmer/Data Analyst,
Kathryn Linzmeyer, Financial Aid Director, Chabot College
Andi Schreibman, Financial Aid Officer, Las Positas College
Karen Peña, Systems Analyst, CLPCCD
Alfonso Sanchez, Sr., Computer Programmer/Data Analyst,
Imperial Valley College
-they interface with Evisions software,
-debit cards would provide faster access to student financial aid payments (known as ‘refunds’)
-would result in staff and cost savings from not printing and mailing checks and reconciliation of checks
-Students with existing bank account can chose ACH transfer (same as EFT) instead of the HO OneAccount
-For those who chose to still have checks mailed
Everything was crammed into a few weeks from the time we began training, marketing info first went to students, cards were sent, and refunds were made.
We all learned how to help students with their debit card questions on the fly during the busiest opening of a school year we’d ever experienced!
One vs Many
Chabot Las Positas Community College
Chabot & Las Positas treated as separate entities
Evisions application could not handle this type of environment
ITS had to create scripts that followed Higher One file specifications.
Received modified application which will be installed & tested after the conference
One Main Campus, three extended campuses = One single entity
Financial Aid was not involved in the HigherOne technical setup/implementation
Verifying Debit Card status
Activating Debit cards
Obtaining www.ivcone.com passwords
“Spread” the word
From: 1 disbursement a month
To: 2,3, or even 4 times per month
ALL HigherOne students are Identified as Direct Deposit recipients to avoid printing checks[GXADIRD]
ALL students are flagged or assigned a HigherOne attribute [SGASADD]
Scripts created by IT:
Card Production File
GXADIRD – Direct Deposit
SGASADD – Additional Student Information
DO the assignments. They are very informative!
Don’t cram! We did not have enough time between training and debit cards being mailed. Give yourself time inbetween to synthesize the information
with unique designs
Resulted in having two separate HO customer service websites
Choice 1: Bank retains responsibility for CIP verification
Training, self service inquiries, reports
Excellent customer service by email or phone with our account reps, as well as with the general number. Quick problem resolution, quick response time to requests
Excellent customer service for students to call direct. Always very courteous and patient, to staff and to students