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PPT offering help

Offering Help & Service

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PPT offering help

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  1. KD 3.1 & 4.1 OFFERING HELP/SERVICE

  2. Learning Objectives Offering Help 1. Students are able to identify expressions to offer help/services and the responses accurately after practicing several dialogs. 2. Students are able to create the dialogs using expressions of offering help/services accurately after doing several English activities. 3. Students are able to write texts using expressions help/services accurately after doing several English activities. 4. Students are able to use relevant vocabulary accurately after doing several English activities.

  3. DefinitionOFFERING HELP/SERVICE Offering help/service is a way to offer help or assistance to someone.

  4. social functionOFFERING HELP/SERVICE There are three social function of offering help/service: • To maintain good interpersonal relationship with others. • To show your care to the person. • To encourage someone (customer) to state his/her need.

  5. GENERAL STRUCTURE OFFERING HELP/SERVICE Read the dialogue below : Mr. Andra : May I help you? (Offering help) Miss.Rika : Yes. I need an encyclopedia. (Response) Mr. Andra : Oh, there are many encyclopedias that we have. Let me show you, then you can choose what you want. (Offering Help) Miss. Rika : Thank you. (Response)

  6. Language featuresOFFERING HELP/SERVICE a. Offering Help or Service • May I help you? • How can I help you? • What can I do for you? • Would you like me to (do something) • Do you need any help? • What if I help you? • Is there something you would like me to do? • If you need a help, please let me know. • Need some help? • Let me help you.

  7. b. Accepting Help or Service 1. Yes, please. 2. Thank you. I appreciate it. 3. That’s very kind of you. 4. Yes, if you don’t mind. 5. That’s would be nice. 6. Sure, thank you. 7. Yes, I’d love some. c. Refusing Help or Service 1. No, thank you. 2. Thanks. I can manage myself. 3. Thank you, but there is no need to. 4. No, that’s quite all right. 5. Please, don’t bother. 6. Not at the moment. 7. You don’t have to. 8. That’s alright.

  8. The Use Of “ May I Help You?”, “What Can I Do For You?”, and “What If …?” We may offer help or service by asking for permission to help, being ready to do something, and giving suggestion to help. • May I help you This is the common expression to offer help or service. The word “May” is a way to get permission to help. It is a formal expression, especially when we offer help older people or customer or someone whom we don’t know. Examples : - May I help you, Sir? - Excuse me, Madam. May I help you?

  9. 2. What can I do for you? It is less formal than “ May I help you?”. If someone needs our help, then we agree to help him, we may say, “What can I do for you?”. It is almost similar with “How can I help you?”. Example:Ardi : Can you help me? Rio : Sure. What can I do for you? 3. What if . . .? “What if + present verb” form can be used to make suggestion about what might happen. It indicates present or future situations. When we are not confident that the person will accept our suggestion or not, we can use “What if . . .?” better than “Let’s . . . or “Shall we . . .?”. Example: You have to go to the library but you look busy today. What if I return the book for you? Your trunk looks heavy. What if we lift it together? It would be lighter.

  10. Reflection • Before learning this chapter, did you know how to offer help or service in English? • What difficulties did you find in learning this chapter? • What are the benefits of learning this chapter?

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