EPPIC

1. EPPIC Laurie Perrelli, MS, RD WIC System Requirements Manager September 27, 2012 Webcast Overview and Refresher

2. For technical questions during the webinar: Contact MPHI 517-324-8330

3. PowerPoint presentation will be seen here Presenters will be seen here

4. Slides and Resources

5. Please submit questions using the ASK bubble, at any point during the presentation The “Ask a Question” button to pose your questions

6. EPPIC Laurie Perrelli, MS, RD WIC System Requirements Manager September 27, 2012 Webcast Overview and Refresher

7. Objectives – answer these questions: What is EPPIC? How do you access and use EPPIC? How can EPPIC assist in providing client services? What reports are available in EPPIC?

8. WHAT IS EPPIC?

9. What is EPPIC? Electronic Payment Processing Information Control Xerox (ACS)

10. What is EPPIC? MI-WIC Interfaces with EPPIC Communication of Client Demographic Information Communication of EBT Account Information Communication of Benefit Information Communication happens in Real Time

11. Communication happens in Real Time EBT Account Maintenance Issue Benefits Benefits Void

12. How Do You Access and Use EPPIC?

13. How do you access and use EPPIC?New Users WIC Coordinators with the “Local Agency Security Administrator” Role can create User IDs for new staff State staff must create User IDs for new WIC Coordinators Contact Kathie Boynton, System Administrator (517) 335-8406 boyntonk@michigan.gov

14. How do you access and use EPPIC? https://www.ebt.acs-inc.com/miebtmanage/siteLogon.eppic

15. How do you access and use EPPIC?Passwords Passwords are case sensitive Must contain at least 6 and not more than 8 characters Must contain a combination of letters and numbers Can not repeat from any of the ten (10) previous passwords Must be changed every 45 days

16. How do you access and use EPPIC?ResettingPasswords Password gets LOCKED after three (3) incorrect entries in a row WIC Coordinators can reset clinic staff’s passwords State staff must reset WIC Coordinator passwords Contact Kathie Boynton, System Administrator (517) 335-8406 boyntonk@michigan.gov

17. How do you access and use EPPIC?EPPIC Main Menu

18. How do you access and use EPPIC?WIC Account Emergency use only Family Search

19. How do you access and use EPPIC?WIC Family Search How do you access and use EPPIC?WIC Family Search Family ID must be nine (9) numbers plus a “w”

20. How do you access and use EPPIC?View Family Details

21. How do you access and use EPPIC?View Family Benefits 1 2

22. 1. Balance of all items in all benefit issuances currently associated with the account 2. Balance indicating available items for only one benefit number How do you access and use EPPIC?View Family Benefits

26. Question: Do you need to go to the EPPIC site to view benefit balance? Answer: NO – the interface is Real Time so the balances in MI-WIC reflect current balances Exceptions: 1. A “Communication Error Message” shows when Issuing Benefits in MI-WIC or when viewing the MI-WIC Benefit Inquiry screen 2. You need to trouble-shoot a benefit balance issue with a client and want to view specific redemption information (i.e. when and where benefits were purchased or attempted shopping occurred) How do you access and use EPPIC?Benefit Balances in MI-WIC

27. The communication between MI-WIC and EPPIC is Real Time, so the benefit balances in MI-WIC reflect current benefits UNLESS: Exception #1: You receive a message that there was a Communication Error between MI-WIC and EPPIC! In that case,go to EPPIC to see if benefits balance IS THE SAME in MI-WIC and EPPIC. IF NOT, call the Help Line at 1 (800) 942-1636, press 1 and press 1. How do you access and use EPPIC?MI-WIC/EPPIC Communication Error

28. COMMUNICATION ERROR MESSAGE CHECK EPPIC!

29. How do you access and use EPPIC?Card History This information is ALSO in MI-WIC

32. How do you access and use EPPIC? Card Replacement/Stop Access When a card is “Stop Accessed” – the Clinic MUST issue the next card

33. How can EPPIC Assist in Providing Client Services?

34. How can EPPIC Assist in Providing Client Services? Benefit Redemptions POTENTIAL: What EXACTLY is the client buying? The POTENTIAL exists to looks at exact UPCs purchased Could be useful in education and counseling Example: Buying whole grain cereal? Buying 2% milk or fat-free?

35. How can EPPIC Assist in Providing Client Services? Trouble-shooting with the client

38. How can EPPIC Assist in Providing Client Services? IVRU Interactive Voice Response Unit 1 (888) 678-8914 Find out benefit balance PIN Card Talk to a Customer Service Representative (i.e. for new card)

39. www.ebt.acs-inc.com Benefit Balance Transaction History How can EPPIC Assist in Providing Client Services? Website

41. How can EPPIC Assist in Providing Client Services? Client Portal https://www.ebt.acs-inc.com/ebtcard/miwic

42. How can EPPIC Assist in Providing Client Services? Client Portal

43. What Reports Are Available in EPPIC?

44. What reports are available in EPPIC?

46. Future Dated Benefit Exceptions Report

47. Exceeded PIN Attempts

48. Excessive Card Replacement

49. Manual Card Entry

50. User Guide