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With 2026 on the horizon, brands are starting to think through potential methods to engage an audience that is growing more accustomed to quick, timely and easy mobile experiences, as opportunities for customer engagement grow. The best two messaging channels for enterprise brands are RCS and the WhatsApp Business Platform.
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RCS MESSAGING
RCS FOR BUSINESS MESSAGES Sinch enables businesses to send rich communication services (RCS) messages that enhance customer engagement with branded, interactive messaging experiences. Using Sinch’s RCS solutions, companies can deliver images, videos, buttons, and verified sender information to create secure, dynamic, and personalized conversations with customers.
RCS BUSINESS MESSAGING SOLUTIONS Sinch’s RCS Business Messaging solutions empower brands to deliver rich, interactive customer experiences through verified, multimedia messages. Businesses can share images, videos, buttons, and real-time updates, driving engagement, trust, and conversions while transforming traditional SMS into dynamic, conversational communication with customers.
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