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Sadie Harries. Talent Management. What is talent management & why do we do it?. How do you do it & what makes it work?. Q&A. What are others doing & what is coming next?. How do you measure it to see if it works?. Q&A. What is it & why do it?. “…to retain our best people…”.

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slide2

Talent Management

What is talent management & why do we do it?

How do you do it & what makes it work?

Q&A

What are others doing & what is coming next?

How do you measure it to see if it works?

Q&A

slide3

What is it & why do it?

“…to retain our best people…”

“Its about getting the best out of people”

“…to help people perform…”

“It’s the way we develop people that are important to the organisation”

“…to achieve the organisations goals…”

“Its how we manage our people, from start to finish”

slide4

CIPD definition

  • Talent consists of those individuals who can make a difference to organisational performance either through their immediate contribution or, in the longer-term, by demonstrating the highest levels of potential.
  • Talent management is the systematic attraction, identification, development, engagement, retention and deployment of those individuals who are of particular value to an organisation, either in view of their ‘high potential’ for the future or because they are fulfilling business / operation-critical roles.
slide5

What is talent?

Trooper

Golden Goose

Low Performance High

Flatliner

Problem Child

Low Potential High

slide6

CIPD definition

  • Talent consists of those individuals who can make a difference to organisational performance either through their immediate contribution or, in the longer-term, by demonstrating the highest levels of potential.
  • Talent management is the systematic attraction, identification, development, engagement, retention and deployment of those individuals who are of particular value to an organisation, either in view of their ‘high potential’ for the future or because they are fulfilling business / operation-critical roles.
slide7

What is talent management?

Identification

Engagement

Deployment

Attraction

Development

Retention

Trooper

Golden Goose

Maintain

Enable

Retention?

Attraction?

Low Performance High

Engagement?

Development?

Flatliner

Problem Child

Improve

Support

Low Potential High

slide8

What is talent management?

Engagement

Development

Engagement

Development

Trooper

Golden Goose

Maintain

Enable

Retention

Retention

Attraction

Deployment

Attraction

Deployment

Identification

Low Performance High

Engagement

Development

Engagement

Development

Flatliner

Problem Child

Improve

Support

Retention

Retention

Attraction

Deployment

Attraction

Deployment

Low Potential High

slide9

What is talent management?

Differentiated Management Strategies

slide10

Why manage talent?

Knowledge

Workers

Greater

Individualism

New Psychological Contract

More Lifestyle Choices

Less Trust

& Loyalty

Stronger Value Alignment

Greater Mobility

Referent Power

Balance

Flexible Working

Ownership

Internal Equity

slide11

Talent Management

What is talent management & why do we do it?

How do you do it & what makes it work?

Q&A

What are others doing & what is coming next?

How do you measure it to see if it works?

Q&A

slide12

How do you do it?

Greater

Individualism

“Customer”

Profiling

  • Basic demographiccharacteristics, like location, gender, age and education / qualification level.
  • Physiographical characteristics, like lifestyle preferences, personality and social class, spending habits, hobbies etc.
  • Behavioral segmentation,like job history, participation in projects, taking on extra work etc.

“Talent

Pool

Segments”

Structure employment arrangements

slide13

What makes talent management work?

Integration

Performance Management

Planning &

Resourcing

Employee

Relations

Reward &

Recognition

Learning & Development

Talent

Management

slide14

What makes talent management work?

Talent

Management

Integration

Performance Management

Planning &

Resourcing

Employee

Relations

Reward &

Recognition

Learning & Development

slide15

What makes talent management work?

Management

Less Trust

& Loyalty

EQ &

Interpersonal Skills

Managers Are The “Black Box”

Personal Loyalty

Stretch & Develop

Relationship = most significant factor impacting willingness to perform

Ethical Behaviour

Influence & Rapport

slide16

What makes talent management work?

Management

"...if employees' relationship with their manager is fractured, then no amount of perks will persuade the employees to perform at top levels. Employee engagement is a direct reflection of how employees feel about their relationship with the boss”

Engagement

slide18

Talent Management

What is talent management & why do we do it?

How do you do it & what makes it work?

Q&A

What are others doing & what is coming next?

How do you measure it to see if it works?

Q&A

slide19

Talent Management

What is talent management & why do we do it?

How do you do it & what makes it work?

Q&A

What are others doing & what is coming next?

How do you measure it to see if it works?

Q&A

slide20

What are others doing?

  • Highly skilled engineers
  • Expensive
  • WLB
  • Assisted self employment
  • Ownership
  • Resourcing models
  • Survey – attraction reasons
  • Fun, challenge & community
  • Align organisational priorities.
  • Mgt competencies & networking
  • Management
  • Alternative working practices
  • High turnover.
  • Alumni network former emp’ees.
  • Gaming = core values
  • Redesigned performance & talent.
  • Multi player platform & points.
  • Attraction tactics.
  • Value alignment
  • Integrated practices
  • Turnaround strategy.
  • Social talent devt.
slide21

What is coming next?

Retain knowledge, not people

Concept of ownership

Work & home life converging

Collaboration & knowledge clusters

Networks & Partnerships

Expect lack of boundaries in practices

Knowledge management

systems & CI

OD & structural resourcing implications

Population changes

More choices & higher turnover

Measures are even more important

In 2035…

23% = >65

18% = <16

Alumni & re-attraction strategies

slide22

What Can You Do?

Revisit your talent management objectives / needs / areas of pain…

What could you do?

slide23

Talent Management

What is talent management & why do we do it?

How do you do it & what makes it work?

Q&A

What are others doing & what is coming next?

How do you measure it to see if it works?

Q&A

slide24

How do you measure it?

  • Business Measures
  • Time to promotion.
  • Income per head.
  • External awards.
  • Re-attraction rate.
  • Talent Activity (Inputs)
  • No. of secondments.
  • No. of stretch projects.
  • Shared resource.
  • Internal mobility.
  • Level of perf. Mgt.
  • Collaboration projects.
  • Knowledge sharing activities.
  • Manager measures.
  • Talent Results (Outputs)
  • Promotional exit.
  • Increase in performance.
  • Elevated re-attraction.
  • Survey results.
  • Level of discretionary effort.
slide25

Summary

Know your talent & their expectations

Managers are the

Black Box

Integration

is essential

Copies of presentation are available on our stand

Fill in a request form….

Email a copy of the information reports and

talent management tools from CIPD Toolkit

slide26

Talent Management

What is talent management & why do we do it?

How do you do it & what makes it work?

Q&A

What are others doing & what is coming next?

How do you measure it to see if it works?

Q&A