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Workshop on Accounting Issues

This workshop addresses critical accounting issues related to the standards of service delivery in entitlement functions. Participants will explore the measurement of actual service delivery, commitment to citizen charters, and the integration of online initiatives to enhance transparency. Key topics include the importance of timely reporting, daily monitoring through interim reports, and the role of technology in improving service efficiency. The workshop aims to equip offices with the necessary tools and strategies to enhance their service delivery, ensuring higher accountability and public trust.

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Workshop on Accounting Issues

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  1. Workshop on Accounting Issues STANDARDS OF DELIVERY OF SERVICES IN ENTITLEMENT FUNCTIONS

  2. PARAMETERS • Measure actual service delivery. • Commitment to citizens charter. • Online initiatives • Transparency • Helpline.

  3. Measure actual service • Periodical reports viz. monthly and quarterly reports already prepared by all offices. • Daily monitoring through interim reports. • GPF/Pension • Online Monitoring • Capture of receipt at entry point. • Link with exit point viz. despatch • Clearance of case only on despatch • MIS Reports to measure extent of pendency on current date

  4. On-line Initiatives • “Clearance” of case through on-line despatch • Dynamic data updated regularly on website • GPF/Pension • Bulk messages through SMS • Interactive SMS facility • Expeditious disposal of complaints received through Email/IVRS

  5. Transparency • Inform pensioner/subscriber about receipt of case through SMS • Display of status of case on website while preserving confidentiality of pensioner/subscriber information • Information of status through IVRS • Direct interaction with pensioners/subscribers through Enquiry Cell • Preparation, updation and back-up

  6. DELIVERY OF SERVICES • The field offices can be grouped with respect to efficiency in delivery of services: • 1. Advanced • 2. Moderate • 3. Low

  7. Adequate Hardware and Software • The “Advanced” offices will continue to be in that position only if their Hardware and Software requirements are taken care of. • Similarly the “Moderate” offices can be upgraded to “Advanced” only if • In house resources • Infrastructure requirements • “Low” Offices have to necessarily move up • Identifying in house resources • Infrastructure requirements

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