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Technologies, usages and new business model. Mr. El Hadj Gley, CEO & Chairman - La Poste Tunisienne. Montpellier ( France) 22 Novembre 2005. I. Tunisian Post : Who are we ?. 3. A new integrated service. months. each. Mail and logistic services. Financial. Services. 45\%. 55\%.

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slide1
Technologies, usages and new business model

Mr. El Hadj Gley, CEO & Chairman - La Poste Tunisienne

Montpellier ( France) 22 Novembre 2005

slide2
I. Tunisian Post : Who are we ?

3

A new

integrated

service

months

each

Mail and logistic services

Financial

Services

45%

55%

TUNISIA

New services in term of turnover

2003 : 15%

2006 : 20%

1999 : 1%

Public business operator :

commercial statue since 1999

New services based on ICTs :

Works in [email protected] : an emergent country with favorable Business and ICT environment

We make the most profitable use of ICTs by Public-Private Partnership opportunities

slide3
II. Developing e-Business activities,… The puzzle of 5 Cs(Challenge)

C

1

Connectivity

Internet, PCs, new channels for companies

C

2

Capacities

Capacity building, ICT environment,

legal framework, e-logistics

C

Advanced applications in business process,

Content management systems, online

services, e-learning & training

3

Content

C

Finance resources for ICT infrastructure,

Software applications, ICT Capacity

building

Capital

4

C

Cooperation

5

South-South partnership opportunities,

Triangular cooperation

slide4
III. Favorable ICT environment and legal frameworkto promote competition, economic efficiency, private sector
  • Telecom reform :
    • - 2001 : new Act, law n°2001-1
    • - Creation of National Telecommunication Regulation Authority

Tunisia example

e-Commerce, e-Business; enabling legal framework

- 2000 : Electronic Business & interchange Act, law n° 2000-83 - 2000 : Creation of National Certification Authority - 2004 : Computer Security Act, law n° 2004-5

legal recognition of the digital signature and electronic documents - 2000 : law 2000-57

  • Personnal Data Protection
    • - 2002 : Amendment of the Constitution ,
    • - 2004 : Law on privacy protection,

Techno parks

  • 2001 : Law on Techno parks
  • Techno park El Ghazala (40 IT companies, 1600 Engineers)
  • - Under building : 10 new Techno parks

Cyber parks : 8 Cyberparks for teleworking

- Kef, Gafsa, Kasserine, Monastir, Siliana. (100% used)

- Kairouan, Bizerte et Hammam Sousse under construction

- One cyberpark for each territory department

ICT contribution in GDP : 8% in 2009

slide5
IV. Using ICTs to improve services for all : the case of Tunisian Post

e-Finance

e-Payment

Postal

e-Business

Strategy

e-Logistics Track & Trace

DHL, FedEx, DPD,… partnerships

e-Learning

e-Management

On-line Servicese-Shops/ e-Counter / Secure e-mail

- Why ?

  • Increase revenue
  • Increase the Productivity of the economy
  • Modernization of postal services :
  • Reducing of costs : 10 % to 30 %

Hours/Days

sec/minutes

- An ambitious strategy based on ICTs :

slide6
1. e-Finance & e-Payment services via Postal E-Counter

E-Counter : an electronic front-office with integrated computer applications

  • Savings
  • Bank accounts
  • Money orders
  • Bill payments
  • Registered letters
  • Stamps
  • Secured electronic mail boxes
  • Prepaid cards,…

150 000Electronic operations per day

Electronic solution for money transfer from abroad

IFS

Eurogiro

Western Union

Swift

2004results

- operations : 513000

- amount : 347 Millions $

2005results

+ 25%

Domestic Electronic money order

Mandat minute

Student grant

2005results

+ 67%

2004 results

- operations : 1 021 000

- amount : 223 Millions $

85% of Money orders are payed in 24 hours

e-Pensions

an electronic payment platform to serve social security pensions

  • 2004 results
  • operations : 3,3 Million
  • amount : 700 M$

2005results

+ 20 %

www.ccpnet.poste.tn

Internet Banking : CCPNet for SMEs

  • Account balance, on-line transfer
  • 9 first months 2005 : 306 million USD of on-line transfers
slide7
2. e-Commerce & e-Governement : Postal On-line services via Internet

e-Payment solutions : e-Dinar as an Electronic Purse

because

  • on-line payment means (credit and bank card) not commonly used
  • B2C and G2C e-Business requires mass payment tools
  • e-Business needs a multi-purpose payment mode

e-DINAR : What is it ?

  • Prepaid virtual card, anonymous and accessible to bothholder or not of a banking or postal current account
  • A multipurpose payment mode for:
  • Internet purchasing goods and services
  • ATM money withdrawal
  • Point Of Sale payment (POS)
  • Refill means :
  • Internet: Refill card, Internet Banking
  • ATM : VISA Card, Postal or Bank Card

e-Dinar Cyber-transactions

Doubling each year

e-DINAR : Whom does it serve ?

  • Contributed to creating an e-business culture
  • Contributed to promoting e-business Operating systems
slide8
Electronic Bill payment and presentment solution via Internet
  • Potential Market
  • Viewing and paying bills via Internet : telephone, water, electricity, ADSL...
  • Start up : 2003
  • 30% of invoices payed at the post offices

Distance Registration @ universities without moving

  • Using postal electronic purse e-Dinar
  • Distance Services offered : (300 000 students)
    • Distance registration, Transportation distance subscription, Booking in university cities
  • 2005 : 30 000 registered students
  • 2006 : all students

On-line sale of tickets

  • Entry tickets to football stadium
  • Entry tickets for the World championship of Handball « Tunis 2005 »

e-Commerce facilities : 200 e-Merchants connected to the postal payment platform

e-Tax returns (Teledeclaration) : «e-Tasrih »

2005 ( 8 first months) : 600 million USD payed on-line by companies

slide9
3. Electronic Postal Services - Mail, parcels & Logistics -

Companies

Tunisian Post

Hybrid Mail platformreceiving, processing, printing electronic data (bills, …) and delivering by physical or electronic mail.

  • Start up: 2004
  • Automated processing of 12 million letters in 2005
  • Main customers : Post, 3 Banks, Electricity, Phone,Social Security,…

Web telegram : - secures web platform for B to C mail and C to C,

- Track and Trace of mail

  • Startup : 2004
  • 10 leading bank companies and several finance
  • and administrative enterprises have subscribed to this service.
  • 1.000.000 telegrams in 2005
  • Business Rapid Poste & Tracking solutions using IPS Solution

Managing and following up express couriers & parcels

  • Customers : Companies, enterprises, factories, …
  • Advantages for firms
  • Combine physical and electronic business process
  • Managing & following up express & parcels
  • On-line pick up booking
  • Managing the address book of recipients
  • Security : authentication with digital certificate, bar code labels
  • Electronic Manifeste for outbound shipment
  • Achievements
  • 3200 affiliated companies
slide10
4. e-Learning & CRM

CRM : Call Center

  • Services : Push and Pull
    • 1/ Information
    • 2/ Customers support
    • 3/ Track and Trace for Express Mail
    • 4/ Telemarketing

1828

  • Activity : 300 000 phone callsin 2005

e-Learning

  • Tunisian Post Virtual School :
  • 60 courses
  • 14% of employees registred
  • Levels :

- Bac  Bac + 2

- Bac + 2  Bac + 4

- Bac + 4  Bac + 6

  • TRAINPOST (International Distance Learning) :
  • hosted by Tunisian e-Learning Platform
  • 30 countries connected
slide11
V- Lessons to learn for the future : a tough job but promising future

+11%

Average Income

123

e-Solutions accelerates postal revenue growth :

  • An average income postal growth(1999-2004 : 11%)
  • (Pulled by using ICTs in business process + combine physical and electronic channels)
  • Staff Supervision ratio : 14% (tripled in 5 years)

Electronic Postal Services requires Public-Private Partnership

Cooperation and Partnership

  • UPU Cooperatrion in ICTs through Regional Deployment of Postal Technology Center in Tunis
slide12
VI. World Summit on the Information Society Tunis 2005

WSIS Tunis 2005 : an important event to improve ICT4all

  • Tunisia hosted the second phase of the WSIS : 16-18 November 2005.
  • Historical opportunity for bridging the digital divide between countries

?

  • Bridging the digital divide – Connecting the World
  • Appr. 800 000 villages around the world without any kind of connection
  • U.N. Goal : connecting communities worldwide by 2015
  • Digital Divide

FROM : ICT penetration and Internet connectivity

(fixed phone, mobile phone, Internet,…)

TO : Access to advanced e-applications, e-Content

Advanced applications in business process,

Content management systems, online

services, e-learning & training…

11 000 in Geneva

1. Participants : more than 23 000 participants

  • Governments
  • Private Sector
  • Civil Society

2.ICT4all exhibition

  • More than 300 exhibitors

3.Parallel events

  • - 308Parallel events organized
slide13
4. Results of the Summit :

1

  • Creation of a Voluntary Digital Solidarity Fund

2

  • Creation of an Internet Governance Forum IGF
  • Adoption ofTunis Commitment

3

  • Implementation of the digital solidarity agenda
  • promoting the inclusion of all peoples in the Information Society

4

  • Implementation and follow-up of Tunis Agenda for the Information Society
  • C1. The role of public governance authorities and all stakeholders in the promotion of ICTs for development
  • C2. Information and communication infrastructure
  • C3. Access to information and knowledge
  • C4. Capacity building
  • C5. Building confidence and security in the use of ICTs
  • C6. Enabling environment
  • C7. ICT Applications
    • ·      E-government,E-business, E-learning, E-health, E-employment
    • E-environment, E-agriculture,E-science
  • C8. Cultural diversity and identity, linguistic diversity and local content
  • C9. Media
  • C10. Ethical dimensions of the Information Society
  • C11. International and regional cooperation

C

2

Connectivity

C

4

Capacities

C

Content

7

C

Cooperation

11

slide14
Handicraft

www.e-fleurs.poste.tn

www.souk-artisanes.org.tn

Thank You

Mr. El Haj Gley [email protected]

CEO & Chairman of la Poste Tunisienne

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