infrastructure planning and design n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Infrastructure Planning and Design PowerPoint Presentation
Download Presentation
Infrastructure Planning and Design

Loading in 2 Seconds...

play fullscreen
1 / 27

Infrastructure Planning and Design - PowerPoint PPT Presentation


  • 129 Views
  • Uploaded on

Microsoft ® System Center Service Manager 2010. Infrastructure Planning and Design. Published: December 2010. What Is IPD? Guidance that clarifies and streamlines the planning and design process for Microsoft infrastructure technologies. IPD: Defines decision flow

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Infrastructure Planning and Design' - sileas


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
infrastructure planning and design

Microsoft® System Center

Service Manager 2010

Infrastructure Planning and Design

Published: December 2010

slide2
What Is IPD?Guidance that clarifies and streamlines the planning and design process for Microsoftinfrastructure technologies

IPD:

  • Defines decision flow
  • Describes decisions to be made
  • Relates decisions and options for the business
  • Frames additional questions for business understanding

IPD guides are available at www.microsoft.com/ipd

getting started
Getting Started

Microsoft System Center

Service Manager 2010

purpose and overview
Purpose and Overview
  • Purpose
  • To provide design guidance for a Microsoft System Center Service Manager 2010 infrastructure
  • Overview
  • System Center Service Manager architecture
  • System Center Service Manager infrastructure design process
what is system center service manager 2010
What Is System Center Service Manager 2010?
  • Service Manager provides:
  • An integrated platform for automating and adapting an organization’s IT service management best practices
  • Built-in processes for incident and problem resolution, change control, and asset lifecycle management
step 1 define the project scope and requirements
Step 1: Define the Project Scope and Requirements
  • Task 1: Determine the Business Requirements
    • What parts of organization included?
    • Applicable business or governance policies?
    • IT GRC Process Management Pack needed?
    • Relationship with other systems?
    • Any add-in management packs?
    • Historical retention?
    • Provide key info in graphical format without using console?
    • Portal needed?
    • Should end users be able to request software?
    • What are the availability requirements?
step 1 define the project scope and requirements continued
Step 1: Define the Project Scope and Requirements (Continued)
  • Task 2: Determine the Technical Requirements
  • Number of computers?
  • Expected usage?
  • Number of end users accessing portal?
  • Number of analysts in each location?
  • Integration with Active Directory® Domain Services?
  • Integration with System Center Operations Manager?
  • Integration with System Center Configuration Manager?
  • Any other custom connectors?
  • Any special management pack requirements?
step 2 design the management groups
Step 2: Design the Management Groups
  • Task 1: Determine the Number of Service Manager Management Groups
    • Service Manager management groups are used to define an administrative boundary for managed devices
  • Task 2: Determine the Number of Data Warehouse Management Groups
    • The data warehouse components are optional and may be implemented to provide reporting, storage of data, and/or to assist with performance issues
  • Task 3: Align Service Manager Management Groups to Data Warehouse Management Groups
    • Complete this task if it was decided in Task 2 that data warehouse management groups were required
step 3 design the service manager management server infrastructure
Step 3: Design the Service Manager Management Server Infrastructure
  • Task 1: Determine the Placement of Each Component
    • The Service Manager management servers and databases should be well connected via LAN or very high-speed WAN (50 milliseconds or less latency)
    • Task 2: Determine the Number of Servers Required for Scaling
    • The constraints of the software will be applied to determine the number of Service Manager management servers and Service Manager Self-Service Portals required for scaling
    • Add additional management servers for every 40-60 consoles
step 3 design the service manager management server infrastructure continued
Step 3: Design the Service Manager Management Server Infrastructure (Continued)
  • Task 3: Apply Fault-Tolerance Requirements
    • Use fault tolerance for all services that have an impact on user-facing or business-essential scenarios
    • Use load balancing for fault tolerance of management server console connections
    • Use clustering, log shipping, or mirroring for SQL Server® database
    • Use load balancing for Service Manager Self-Service Portal
step 3 design the service manager management server infrastructure continued1
Step 3: Design the Service Manager Management Server Infrastructure (Continued)
  • Task 4: Determine the Hardware Configuration
    • Virtualization supported
    • See table on next slide for details on which roles can be co-located
    • Product group minimums:
      • Service Manager management server:
        • Dual quad-core 2.66-GHz CPU
        • 8 gigabytes (GB) of RAM
        • 10 GB of available disk space
      • Service Manager database server:
        • Dual quad-core 2.66-GHz CPU
        • 8 GB of RAM
        • 80 GB of available disk space
      • Service Manager Self-Service Portal servers:
        • Dual quad-core 2.66-GHz CPU
        • 8 GB of RAM
        • 10 GB of available disk space
additional considerations step 3
Additional Considerations (Step 3)
  • SMTP server access required for notification feature and incident creation through email
  • After deployment, back up encryption keys and develop disaster recovery plan for management servers and database
step 4 design the data warehouse management server infrastructure
Step 4: Design the Data Warehouse Management Server Infrastructure
  • Task 1: Determine the Placement of Each Component
    • The data warehouse management server and database should be well-connected via LAN or very high-speed WAN (50 milliseconds or less latency)
    • Can co-locate data warehouse database with Service Manager database
    • Reporting for Service Manager is installed on any valid configuration of SQL Server Reporting Services
    • Be aware of incompatible fault-tolerance options if co-locating roles
step 4 design the data warehouse management server infrastructure continued
Step 4: Design the Data Warehouse Management Server Infrastructure (Continued)
  • Task 2: Apply Fault-Tolerance Requirements for SQL Server Databases
    • Clustering, log shipping, and mirroring are the only supported SQL Server fault-tolerance options
    • No fault tolerance for data warehouse management server itself
  • Task 3: Determine the Hardware Configuration
    • Product group minimums:
      • Dual quad-core 2.66-GHz CPU
      • 8 GB of RAM
      • 10 GB of available disk space for data warehouse management server
      • 400 GB of available disk space for data warehouse database
additional considerations step 4
Additional Considerations (Step 4)
  • System Center Service Manager 2010 Dashboard can be installed on a new or existing implementation of Windows SharePoint Services 3.0 SP2 and can be co-located with other roles
summary and conclusion
Summary and Conclusion
  • This guide has focused on summarizing the critical design decisions, activities, and tasks required to enable a successful design of System Center Service Manager 2010
  • See the IPD guide appendix for job aids to assist in recording decisions
  • Provide feedback to ipdfdbk@microsoft.com
find more information
Find More Information
  • Download the full document and other IPD guides:

www.microsoft.com/ipd

    • Contact the IPD team:

ipdfdbk@microsoft.com

      • Access the Microsoft Solution Accelerators website:

www.microsoft.com/technet/SolutionAccelerators

addenda
Addenda
  • Benefits for consultants or partners
  • IPD in Microsoft Operations Framework 4.0
  • System Center Service Manager 2010 in Microsoft Infrastructure Optimization
benefits of using the system center service manager 2010 guide
Benefits of Using the System Center Service Manager 2010 Guide
  • Benefits for Business Stakeholders/Decision Makers
    • Most cost-effective design solution for implementation
    • Alignment between the business and IT from the beginning of the design process to the end
  • Benefits for Infrastructure Stakeholders/Decision Makers
    • Authoritative guidance
    • Business validation questions ensuring solution meets requirements of business and infrastructure stakeholders
    • High-integrity design criteria that includes product limitations
    • Fault-tolerant infrastructure
    • Infrastructure that is sized appropriately for business requirements
benefits of using system center service manager 2010 guide continued
Benefits of Using System Center Service Manager 2010 Guide (Continued)
  • Benefits for consultants or partners
    • Rapid readiness for consulting engagements
    • Planning and design template to standardize design and peer reviews
    • A “leave-behind” for pre- and post-sales visits to customer sites
    • General classroom instruction/preparation
  • Benefits for the entire organization
    • Using the guide should result in a design that will be sized, configured, and appropriately placed to deliver a solution for achieving stated business requirements
ipd in microsoft operations framework 4 0
IPD in Microsoft Operations Framework 4.0

Use MOF with IPD guides to ensure that people and process considerations are addressed when changes to an organization’s IT services are being planned