1 / 14

提升 醫療照護人員間 的有效溝通

提升 醫療照護人員間 的有效溝通. 目標 六. 行政院衛生署. 財團法人醫院評鑑暨醫療品質策進會. JCAHO Sentinel Events ( 醫療警訊事件 ). 失效的 溝通 -- 是 66% 的醫療警訊事件發生的根本原因 *. Targets for Teamwork. Most Frequently Identified Root Causes of Sentinel Events Reviewed by The Joint Commission by Year. 執行策略. 修. 執行策略 -- 修訂比較.

sileas
Download Presentation

提升 醫療照護人員間 的有效溝通

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 提升醫療照護人員間的有效溝通 • 目標六 行政院衛生署 財團法人醫院評鑑暨醫療品質策進會

  2. JCAHO Sentinel Events(醫療警訊事件) 失效的溝通--是66%的醫療警訊事件發生的根本原因* Targets for Teamwork

  3. Most Frequently Identified Root Causes of Sentinel EventsReviewed by The Joint Commission by Year

  4. 執行策略 修

  5. 執行策略--修訂比較 註：紅字為差異處，藍字為新增策略，「　」為建議加強的項目。

  6. 一般原則與參考做法

  7. 一、落實交接班資訊傳遞之完整與及時性

  8. 一、落實交接班資訊傳遞之完整與及時性 Check-Back(覆誦確認) 發出信息 別忘了 要說謝謝!! 發信息者確認對方收到 收到並回饋

  9. 一、落實交接班資訊傳遞之完整與及時性 交接班訊息傳遞技巧--ISBAR

  10. 二、落實轉運病人之風險管理與標準作業程序

  11. 三、落實醫療照護人員間醫囑或訊息傳遞的正確性三、落實醫療照護人員間醫囑或訊息傳遞的正確性

  12. 四、落實檢驗、檢查、病理報告之危急值或其他重要結果及時通知與處理四、落實檢驗、檢查、病理報告之危急值或其他重要結果及時通知與處理

  13. 五、加強團隊溝通技能

  14. 謝謝聆聽敬請指教

More Related