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PEFORMANCE TRACKING & PRACTICE IMPLICATION

PEFORMANCE TRACKING & PRACTICE IMPLICATION. DIVISION OF FAMILY & CHILDREN SERVICES G-FORCE MEETING June 26, 2008. AGENDA. G-Force Scoreboard Georgia SHINES: Exception Reports Performance Tracking & Practice Implications in Social Services & OFI Domestic Violence & Child Welfare

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PEFORMANCE TRACKING & PRACTICE IMPLICATION

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  1. PEFORMANCE TRACKING & PRACTICE IMPLICATION DIVISION OF FAMILY & CHILDREN SERVICES G-FORCE MEETING June 26, 2008

  2. AGENDA • G-Force Scoreboard • Georgia SHINES: Exception Reports • Performance Tracking & Practice Implications in Social Services & OFI • Domestic Violence & Child Welfare • Region 8 Presentation

  3. G-FORCE SCOREBOARD

  4. PREVIOUSLY (MAY 2008) • Georgia currently at 3.87% Error Rate • Fourth Most Improved State in the Nation 1. Maine 2. Wyoming 3. Montana

  5. CURRENTLY (JUNE 2008) • Georgia currently at 2.99% Error Rate! • Georgia is Number 1 in Most Improved in the Nation! • 10th Best State in the Nation! GEORGIA IS IN IT, TO WIN IT!

  6. GeorgiaSHINES EXCEPTION REPORTS

  7. FRAMING OUR APPROACH TO PERFORMANCE IMPROVEMENT • Over the past year, DFCS has focused on creating a culture of high performance, quality services and accountability. • We have provided focus, common language, and a way of keeping score that engaged staff’s creativity. • We have applied the Four Disciplines to child welfare and family independence services. • We are currently motivated by a feeling that our progress matters. We can sense a moderate amount of anxiety and a sense of urgency.

  8. Today, we will consider… • What we have accomplished and what have we learned along the way. • What changes are needed as indicated by the work. • What leadership considerations and actions are critical to the success of our work.

  9. SOCIAL SERVICES: VOLUME OF WORK COMPARISON Previous Year: Investigations (9/06 – 2/07; Family Preservation (9/06 - 3/07); Diversions (9/06 - 2/07) and Placements (7/06 - 03-07). Current Year: Investigations (9/07 - 2/08); Family Preservation (9/07 - 3/08); Diversions (9/07 - 2/08) and Placements (7/07 - 3/08).

  10. SOCIAL SERVICES’ WORK ANALYSIS 1. Changes in Social Services workload: • 31% decrease in Investigations (from 12,540 to 8,658). • 13% decrease in Family Preservations (from 9,181 to 7,961). • 7% decrease in Placement (from 16,991 to 15,732). • 43% increase in Diversions (from 2,397 to 3,424). 2. Reduction in caseloads have led to lowering the ratio of caseworker to cases

  11. CPS ACTIVE CASES Our front door policy has changed since mid-2004 when diversions was instituted. Since then the number of investigations and active cases have decreased by 63%.

  12. CHILD PROTECTIVE SERVICES ACTIVE CASES Diversions were implemented in SFY 2005. By SFY 2006, the number of active CPS cases had decreased by 29%. These numbers reflect the beginning of each fiscal year (July).

  13. LEAD MEASURE 1: ELIMINATE OVERDUE PENDING CASES EXISTING AS OF JUNE 30, 2007 In June 2007, there were 3,378 overdue pending cases. Our goal was to complete these cases by December 31, 2007.

  14. LEAD MEASURE 2: BEGINNING JULY 1, 2007, ALL NEW INVESTIGATIONS WILL BE COMPLETED WITHIN 30 BUSINESS DAYS Timely completion of investigations increased from 81% in June 2007 to 99% in February 2008.

  15. COMPARISON OF INVESTIGATIONS DUE & NUMBER COMPLETED TIMELY The gap between total investigations due each month and the number completed timely has diminished.

  16. RESPONSE PATTERNSTATEWIDE REPORTS RECEIVED IN APRIL 2007 REPORTS RECEIVED IN APRIL 2008 DESIRED RESPONSE PATTERN UNSUB/ CLOSED SUB/ CLOSED 11% SUB/ CLOSED 6% SUB/OPEN SUB/OPEN 13% SUB/OPEN 11% SUB/ CLOSED SCREENOUTS 15% UNSUB/ CLOSED 14% SCREENOUTS DIVERSIONS 29% SCREENOUTS 17% DIVERSIONS 51% UNSUB/ CLOSED 30% DIVERSIONS Note: Desired Response Pattern Based on Research on Family Centered Practices.

  17. SHIFT – PRACTICE CONCERNS • Even in situations where imminent risk of harm is low, individual caseworker experience and skill in utilizing available tools may not adequately recognize and respond to the harm that can accumulate from multiple incidents of neglect, which if only viewed as isolated events, do not appear to impact the safety of the children

  18. FAMILY SUPPORT & PERCENT THAT BECAME SUBSTANTIATED CPS CASES - STATEWIDE 5.86% 1.62% There were a total of 88,887 cases diverted statewide; 5.86% of them have become substantiated CPS cases. From May 2007 to April 2008, we have diverted 37,829 cases and only 1.62% of them have become substantiated CPS cases.

  19. REGIONAL TREND: SUBSTANTIATIONS State Sub Open 10% State Sub Close 8% Wide margins among regions for both dispositions. Substantiated/ opened range from 5% to 18% and substantiated/closed range from 3% to 16%.

  20. INSIGHT REFLECTED IN PERFORMANCE • As we refined the practice of investigating mainly those cases rising to the standards of abuse and neglect, the percentage of cases in which allegations are substantiated rises. • Practice still needs to become more consistent.

  21. SUBSTANTIATIONS & UNSUBSTANTIATIONS From April 2007 to April 2008, the percent of investigations being substantiated rose by 11% and the number of unsubstantiated cases decreased by 11%.

  22. RECURRENCE OF MALTREATMENTSTATEWIDE National Standard: 6.10% (2003-2006) National Standard: 5.40%(Effective 1/2007)

  23. RECURRENCE OF MALTREATMENT National Standard: 5.40%(Effective 1/2007)

  24. State’s Overall Rate = 2.61%

  25. CASEMANAGERS WITH 30 OR MORE CPS CASES - STATEWIDE

  26. PERFORMANCE MANAGEMENT TAKE AWAY • We pursued information to reduce uncertainty and found ways to do better. • We drew staff into active and enthusiastic participation. • We taught the skills that matter and as a result, kids are safer.

  27. FAMILY-CENTERED PRACTICE “A framework based on the belief that the best way to protect children, in the long run, is to strengthen and support their families, whether it be nuclear, extended, foster care, or adoptive.” Source: Best Practice, Next Practice: Family-Centered Child Welfare. National Child Welfare Resource Center for Family-Centered Practice, Summer 2000.

  28. SHIFT IN CHILD WELFARE PHILOSOPHY

  29. SHIFT IN THE PRACTICE - STRENGTH • Child Protection services intervention is now aimed at assisting the parent in recognizing and remedying the conditions that are or may be harmful to the child, and in fulfilling their parenting role.

  30. DOMESTIC VIOLENCE & CHILD WELFAREPolicy and Practice Forum Kim Washington DFCS / Family Violence Unit Family Violence Unit Manager

  31. CPS & DIVERSION WITH RELATED OFI CASES (APRIL 2008) • Notes • 4.4% of CPS cases receive TANF, 51.8% receive Food Stamps, and 50.5% receive Medicaid benefits. • 2.7% of Diversion cases receive TANF, 30% receive Food Stamps, and 35.6% receive Medicaid.

  32. OFFICE OF FAMILY INDEPENDENCE

  33. State: 98.3%

  34. State: 97.3%

  35. State: 99.1%

  36. State: 98.2%

  37. State: 99.2%

  38. REGION 8: PERFORMANCE TRACKING

  39. Note: There has been a 63% decrease in the number of Active CPS cases from May 2004 to May 2008.

  40. CPS ACTIVE CASES • 44% decrease in the number of CPS active cases from May 2007 to May 2008.

  41. CPS INVESTIGATIONS • 60% decrease in the number of CPS investigations from May 2007 to May 2008.

  42. FAMILY PRESERVATION • 30% decrease in the number of Family Preservation cases from May 2007 to May 2008.

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