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Finance Enterprise Systems

Join our informative session exploring the strategies to improve Finance Enterprise Systems. We will review process management, issue resolution, and enhancements to customer service. Learn how to streamline ticket handling processes and workflows for better efficiency. We’ll cover providing regular updates to customers and user champions, assisting them with queries, targeted training, and enhancing self-help resources. Our approach includes prioritizing ticket resolution and managing system changes effectively. Together, we’ll identify actionable solutions for continuous improvement.

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Finance Enterprise Systems

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Presentation Transcript

  1. Information Session Finance Enterprise Systems Finance: Finance Business Solutions Process Management Review

  2. Issue Resolution and Customer Service Improvements Streamlining ticket handling processes and workflow Providing regular updates to customers and user champions Assisting user champions to resolve queries Providing targeted training Improving self-help resources Resolving tickets according to priority Management of financial enterprise system changes/enhancements

  3. Identification of Issues

  4. Resolution Process Action By Whom Ticket Raised User Champion Janz Reinecke Triage Performed User Support Solution? Yes Provide Solution Janz Reinecke No Systems Support Solution? Yes George Nikiforos, Sharon Moore Provide Solution No System Change System Solution Architects Maria Perkov Heidi Woolf Melissa Yau Update Knowledge Base Provide Solution

  5. Streamlining Ticket Resolution - Customer Benefits

  6. System Changes/Enhancements - Customer Benefits

  7. Additional Practical Help

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