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Implementing a Training Plan

Implementing a Training Plan. Karen Morozink Wheaton College. Two Types of Training Plans. New employee training Ongoing training for staff. New Employee Training Plan. First day Formal training On-the-job training Adjusting training based on timing of start date. Prior to First Day.

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Implementing a Training Plan

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  1. Implementing a Training Plan Karen Morozink Wheaton College

  2. Two Types of Training Plans • New employee training • Ongoing training for staff

  3. New Employee Training Plan • First day • Formal training • On-the-job training • Adjusting training based on timing of start date.

  4. Prior to First Day • Notify current staff that person has been hired. • Assign a department employee to act as a “helper” for the new employee. • Prepare work location.

  5. First day of Employment • Introductions to the rest of the department (staff meeting.) • Brief tour of the office and building. • Orientation by immediate supervisor.

  6. Orientation by Immediate Supervisor • WHERE • WHEN • WHAT • WHO • HOW

  7. New Employee Formal Training On campus departments (Telephone services, Computing Services) Systems Training (Banner, ImageNow, Groupwise, ELM, FAA Access) ILASFAA Mid-term Workshop FSA Coach

  8. New Employee on-the-job training • Student appointments and phone calls • One-on-one processing • Use of “Quick Flows” • Checking work

  9. Quick Flows • Sequential processing • Office standardization • Examples

  10. Quick Flow Example • Packaging New Students in Verification

  11. Adjusting training based on timing of start date. • January start time ideal as it correlates with our award season. • Summer start date means focusing on loan processing first rather than packaging. • Fall start date use samples for training purposes.

  12. New Employee Training Plans Questions, Comments, or Recommendations about new employee training?

  13. Ongoing Training for Staff • Communication • Personal development

  14. Communication • Weekly staff meetings • Ad hoc discussions • Office policy or procedure changes • New programs and changes in legislation • IT • Updating “Quick Flow” instructions

  15. Personal Development • Part of review process – “What gets measured gets managed.” • Institutional opportunities • ILASFAA, and other organizations.

  16. Ongoing Training Plans Questions, Comments, or Recommendations about ongoing employee training?

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