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The e-government and the OPAC. Transformation of the service delivery model Reform aiming at placing the citizens and the business within the focus of the administration. Birth. Retirement. School. Citizen. Economy. Work. Children. Finance. Health. Health. State. Employment.

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The e-government and the OPAC

Transformationofthe service delivery model

Reform aiming at placing thecitizens and the business within the focus of the administration

Birth

Retirement

School

Citizen

Economy

Work

Children

Finance

Health

Health

State

Employment

Marriage

Army

State

Security

Education

Citizen

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Legal grounds of the transformation - LEG

  • One-time submission and multi-usage of data:
      • The administrative bodies, ....... cannot require from the citizens and the organisations to resubmit or prove data already available. They are obliged to collect them ex officiofrom the primary data administrator.
          • Official notification
          • Automatic release
          • Obligations after notification

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E-governance framework

CENTRALADMINISTRATION

LOCALADMINISTRATION

CITIZENS

NATIONAL PORTAL

SINGLE DATA EXCHANGE ENVIRONMENT

BUSINESS

ORGANISATIONS, DELIVERING PUBLIC SERVICES

PERSONS, PERFORMING PUBLIC FUNCTIONS

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Projects under the OPAC

  • PROJECT 1
  • “Elaboration of e-payments environment in the process of electronic administrative service delivery”
  • Total budget of the project: 1 515 000 BGN
  • Beneficiary: MSAAR

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Projects under the OPAC (2)

  • PROJECT 2
  • “Creation of a modern and unified vision of the Bulgarian state administration in the context of the membership of Bulgaria in the EU”
  • Total budget of the project: 1 212 000 BGN
  • Beneficiary: MSAAR
  • www.identity.egov.bg

Main objectives:

Defining of the corporate identity standards of the state administration of Bulgaria and elaborating a manual for their implementation

Making the existing Internet portals and web sites compliant with the corporate identity standards and standards for accessibility of information to people with impaired eyesight and to citizens of the European Union, who do not speak Bulgarian language

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Projects under the OPAC (3)

PROJECT 3

“Development of the electronic administrative service delivery”

Total budget of the project: 18 429 864 BGN

Beneficiaries: MTITC

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Projects under the OPAC (4)

Main objectives:

Improved and simplified legislation

1.

TR

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ID Reg

VhR

N37

2.

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3.

Reference architectures

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Projects under the OPAC (5)

  • Expected results:
  • Legal basis for delivering administrative services electronically amended and supplemented
  • Data and services, delivered by the primary administrators, defined and entered into the e-government registries
  • Primary and complex e-services entered into the e-government registries
  • Interconnections among the base governmental registers and up to 100 administrative e-services introduced
  • Reference architectures for central and local administration and standards for administrative e-services established

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Projects under the OPAC (6)

PROJECT 4

“Better administrative service delivery to the customers through further development of the central e-government systems”

Total budget of the project: 11 997 662 BGN

Beneficiary: MTITC

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Projects under the OPAC (7)

  • Main objectives:
  • Promotion of e-government
  • Decreasing administrative costs
  • Development of the central e-governance systems
  • Administrative delivery of e-services
  • Interoperability and integration at European level

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Projects under the OPAC (8)

  • Expected results:
  • Registry forelectronic identity of theusers and basicinfrastructural e-services created
  • Centralised system for monitoring and information security management and interoperability created
  • Portal for e-governance, providing information through different communication channels improved
  • Centralised system for management of the communication and hardware infrastructure created
  • Unified requirements to the centres for storage of sensitive information elaborated
  • Central document flow system introduced and minimum 5 administrations integrated

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ESF Learning Network Project

  • Network Project “Meeting the challenge –how to effectively support public administration reform through ESF funds”
  • Financed by the European Commission
  • Partners in the Network: Poland, Bulgaria, Romania, Greece, Lithuania, Czech Republic
  • Bulgaria: Working group on e-government:3 areas of interest

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ESF Learning Network Project

  • Main activities of the WG on e-government:
  • A study of good practices in three areas of interest
  • Two international workshops in Bulgaria
  • Study visits on the spot in three EU Member States
  • A Guideline on the transfer of studied good practices

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THANK YOU FOR YOUR ATTENTION!

CONTACTS: Managing Authority of OPAC

Ministry of FinanceOperational Programme Administrative Capacity Directorate

Sofia1040, 102 Rakovski Str. Tel.: +359 2 9859 55 01Fax: +359 2 9859 55 02www.opac.government.bg

www.minfin.bg

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