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LEIM 2009 Dallas

Mobile Officers Virtual Environment Designing, Implementing & Managing a Statewide Technology Architecture. LEIM 2009 Dallas. Maury Mitchell & Dennis Bodine Alabama Criminal Justice Information Center (ACJIC) Marc Winitz & Martin Gillespie ATS Corporation (ATSC).

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LEIM 2009 Dallas

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  1. Mobile Officers Virtual EnvironmentDesigning, Implementing & Managing a Statewide Technology Architecture LEIM 2009 Dallas Maury Mitchell & Dennis Bodine Alabama Criminal Justice Information Center (ACJIC) Marc Winitz & Martin Gillespie ATS Corporation (ATSC)

  2. ACJIC Mobile Officer Vision provide a comprehensive & uniform mobile information solution for every police officer in Alabama

  3. Considerations • Agency & User Support • Lack of Mobile Data Units in Field • Complexity & Technical Competency • Existing Technology • Aligning Local Objectives & Statewide Strategy • Funding

  4. Mobile Officers Virtual Environment MOVE Dashboards

  5. eCite eCrash LETSgo ULTRA

  6. MOVE Benefits • Uniformity • Officer Efficiency • Lower Learning Curve • Reduced Costs • Advanced Tech for “have nots” • Full Integration Into State Systems

  7. Voyager NCIC/ Nlets What is the most important piece to officer safety?

  8. Alabama's Mobile Access Problem How do we provide this critical access to a disparate enterprise? • Large potential user base (~16,000 officers) • Large number of technically-challenged agencies • Diverse local hardware & wireless needs • Supporting diverse local business processes Did Not Want to Mandate a Single Solution

  9. Technical Solution • Highly Configurable COTS Platform • Switch/Broker • SOA Architecture & Web Services • Disparate Wireless Network Support • Federated Query • Single Sign-on Integration

  10. End User Issues & Support • Establish & document access policies • Customer service demands on ACJIC • Outsourced 24/7 call center for end users • Rapid configuration & problem resolution • ATSC integrated into ACJIC business workflow • Certification • Activation • Management • Technical Support

  11. Best Practice/Lessons Learned • System is very end-user focused • Open standards approach works • Architecturally for state system • Programmatically for end agency adoption • State sponsorship drives take-up • Involve end users in product roadmap • Lower O&M cost supports long term viability

  12. Contact ACJIC ATSC Marc Winitz Vice President, State & Local mwinitz@atsc.com Martin Gillespie Vice President, Federal mlgillespie@atsc.com 7925 Jones Branch Drive McLean VA 22102 571.766.2400 Maury Mitchell Director maury.mitchell@alacop.gov Dennis Bodine Chief Agent dennis.bodine@alacop.gov 201 South Union Street Montgomery AL 36130 334.517.2400

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