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Cristin Flynn Goodwin Director, Homeland Security & Strategic Policy February 17, 2005

Cristin Flynn Goodwin Director, Homeland Security & Strategic Policy February 17, 2005. Telecommunications Service Priority. Service Provider Perspectives on TSP. What’s In It For Me? Service Provider Actions A Technician’s View Provider to Provider Communications What TSP Is Not

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Cristin Flynn Goodwin Director, Homeland Security & Strategic Policy February 17, 2005

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  1. Cristin Flynn GoodwinDirector, Homeland Security & Strategic PolicyFebruary 17, 2005 Telecommunications Service Priority

  2. Service Provider Perspectives on TSP • What’s In It For Me? • Service Provider Actions • A Technician’s View • Provider to Provider Communications • What TSP Is Not • Future Issues and Goals

  3. What’s In It For Me? • Core Component of Business Continuity Plans • Ensures priority restoration of critical circuits • Prioritizes installation for new circuits (i.e., backup facilities, alternate facilities) • When it can’t afford to wait • Wait times for non-TSP circuits in NYC following 9/11 were upwards of 2 months • Eliminate weeks of wait following large natural disasters • Applies to circuits and services • Works for voice, data, whatever is needed

  4. Service Provider Actions • Customer provides purchase order with TSP code to Account Manager • Information enters BellSouth system • TSPs are handled before other orders are processed • TSP Program Manager and Account Representative follow order process • Customer accepts order, item closed

  5. How Technicians Know To React

  6. Provider to Provider Coordination • In most cases, more than 1 service provider involved • Primary vendor, sub-contractor • All large Service Providers have 24hr. Points of contact to resolve TSP issues as they arise • Policy issues addressed at TSP Oversight Committee • Involves Office of Priority Telecom, FCC, NCS • All major Service Providers • Long history of cooperation and coordination to serve national security and emergency preparedness issues

  7. What TSP Is Not TSP is only designed to provide priority provisioning or restoration of a circuit • TSP is not available after a crisis has started • TSP is not a “rush” for regular service orders • TSP is not a guarantee that service is never impacted • TSP is not a substitute for good business continuity planning – it’s a component of the plan

  8. Future Issues and Goals • Increase awareness on importance of TSP • Educate customers to provide purchase orders to account representatives • Develop process to review TSP code grants with FCC, NCS, OPT • Develop process to appeal denial of TSP codes on behalf of customers • Develop processes to enhance government to industry database interaction

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