Web Metrics. Web Content Managers Forum April 27, 2005. Sources of Web Metrics. Web server logs Metric software Web application reports: Search engines COTS packages Custom software Hosting provider Task management Feedback Usability testing Surveys. Where HHS Gets Metrics.
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Web Content Managers Forum
April 27, 2005
Site EffectivenessSelected Data Report Time Range: 04/19/2005 - 04/26/2005
Total Session Activity (18,870 Sessions)
Activity Count Percent
View Answer 8,785 46.6%
Search 10,288 54.5 %
Submit Question 121 0.6 %
Self Service Rate 99.4 %
Questions from site visitors
Simple surveys via email
Feedback via email
PMA Reports on site performanceLow-tech and cheap methods