Multi-mode communications. UI Design for Mobile Devices. Demo. Current UI design challenges. 3G pre-IMS and IMS communications functions Spanning communications modes: from store and forward, to near-real-time, to real-time Combining IP and circuit switched networks
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3G pre-IMS and IMS communications functions
Spanning communications modes: from store and forward, to near-real-time, to real-time
Combining IP and circuit switched networks
Combining multiple radios: WiFi and mobile
VoIP in enterprise and consumer use cases
Bridging the chasm between mobile (IMS) and internet approaches
VoIP: Ugly look, naive design, missed opportunities
Failing to make a more flexible form of communication more attractive
Failing to tame PBX, VoIP usability, accessibility
Mobile: highly polished, but limited
Usability for central functions is good enough to make the mobile phone accessible to every human
Doesn't encompass messaging, PoC, and real time voice in a single UE
Bring the polished quality of mobile UI to VoIP devices
Make a simple, understandable PBX UI in the mobile form factor
Add IM, social networks, and “VoIM” to the mix
Focus on communication – not music, TV, games, location services, etc.
Do it using a modern approach to platforms and implementation
3G and IMS
WiFi in mobile handsets
Enterprise VoIP and FMC
Consumer pre-IMS mashups of IP and mobile applications
The new baseline is 3G SoCs
Ubiquity of applications processors and/or virtualization obliterate the smartphone/feature-phone boundary
PDA-based UI is being replaced by new generation smart mobile devices – iPhone, Danger, Android
Managed language system (Java) + open OS (Linux) = smart open mobile devices
Java FX Mobile
Good UI is more than skin deep: The UI designer creates a world for the user to manipulate
Architecture must support UI design goals
Translating from protocols to items in a “communication world”
Make it simple and enjoyable
Cover all relevant protocols for telephony and near-real-time messaging
Provide a consistent API
Provide a coherent event stream
Enables building a universal call state machine
No pop-ups, no dialogs
No confirmation, except when user data can be permanently destroyed
You can always do the thing the screen was meant to enable you to do – no “dead spots”
One type of object per screen
Softkeys are navigation shortcuts – no “verbs” on softkeys
Consistency in forward/back/home behavior
Services: The mobile network, the IP PBX at work, Yahoo IM, GoogleTalk, etc.
Contacts: Contacts have addresses that can be reached by at least one of the services you use
Sessions: Conversations with contacts
The user can have many live sessions, and one current (not on hold) realtime voice session
There is a history of session
Some sessions are favorites
Sessions bring multimedia, multi-mode, and multi-service communication into the heart of the phone UI
Sessions are generic, and have uniform and familiar behavior
Familiar operations on mobile calls work the same way
Generic operations on objects
Never lead the user down a dead end
Is it simple?
Is it familiar?
Does the user do more – did we successfully provide access to power?
Is it applicable to high-value problems: IMS, dual-mode, 3G, enterprise communications?
How far into mass-market hardware can it go?