Research In Motion. Andrew Short (Enterprise Sales Manager) James Mumford (Solutions Specialist) . 3 rd November 2010. Agenda. Research In Motion (UK&I update) Country structure, Enterprise, & Channel CBUs Mobility in the Enterprise What is mobility?
Andrew Short (Enterprise Sales Manager)
James Mumford (Solutions Specialist)
3rd November 2010
Enterprise customers are embracing mobilityto meet business challenges and to empower people to work in multiple ways.
Mobility = Empowerment
Level of Specificity
The ONLY mobile provider of an
BlackBerry is a platform.
Back-end control for the management of your mobility strategy
A tool to empower your staff
Unique selling points.
BlackBerry platform enables highly engaging, real-time applications that act as natural extensions to the enterprise applications apps you already use.
BlackBerry Enterprise Server
Existing Mail, applications, and collaboration servers
Mobile Voice Recording
with your business needs
Ensuring your people are on the right side of the law not only minimizes the risk of penalties, but more importantly safeguards your reputation.
Comply with regulations and spend 45% less time in completion of compliance training. By delivering compliance trainingon BlackBerry smartphones to more than 21,000 people, Merrill Lynch is strategically positioned to comply with regulations.
“In addition to a faster credit card application process it also provides serious cost saving for us. The sales team took so much time reading each application form that it took time away from finding the right clients.”
Süsen Sarier, Credit Card & Payments Systems Manager, Fortis Bank Turkey
Using a Sales Force Automation application on their BlackBerry, the sales team at Fortis Bank Turkey can collect credit card applications and send the completed forms, associated materials and client identity references directly to the database , all this securely and in real time.
“Technology allows you to make things not just different but by far much better, in terms of customer services, price, products. We want to transform our bank into a excellent distribution services company of both financial and non financial product”
Francisco González, BBVA CEO
BBVA has strong and heavy internal processes. Mobility is very important because by pushing different business processes to their employees’ smartphones, BBVA is able to reduce the time they take to do things by 25%
“Such a competitive market puts a premium on responsiveness - the company that replies fastest with the best offer stands a good chance of winning.”Francois-Regis Martin, BPLG Deputy Director of Marketing
At BNPLG the latest system updates like financial rates and insurance costs are automatically pushed to sales representatives` smartphones. This lets them simulate an accurate financing proposal whenever they are, saving them 2 hours / week
“Mobile workforce has the customer relationship software on their smartphone. It enables real time decisions to be taken, moves people away from the desk and therefore provide a better service to the customer.“
Graeme Clark, Application Manager
Standard Life has empowered their people to do virtually everything outside of the office to ensure a permanent connection to customers, maximize face time and deliver differentiated customer service.
Gartner (2011 predictions)1. Cloud computing 2. Mobile applications and media tablets 3. Social communications and collaboration 4. Video 5. Next generation analytics 6. Social analytics 7. Context-aware computing 8. Storage class memory 9. Ubiquitous computing 10. Fabric-based infrastructure and computersSource: Gartner Symposium (Florida)