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Dayton Area Eclipse Award Winner. AgendaSeeking Opportunities to Take AdvantagePracticing Situational EthicsPerforming When No One is WatchingTaking it PersonallyMeasuring LoyaltyExhibiting Honesty. Dayton Area Eclipse Award Winner. Seeking Opportunities to Take AdvantageCustomers: Overcha
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2. Dayton Area Eclipse Award Winner Agenda
Seeking Opportunities to Take Advantage
Practicing Situational Ethics
Performing When No One is Watching
Taking it Personally
Measuring Loyalty
Exhibiting Honesty
3. Dayton Area Eclipse Award Winner
Seeking Opportunities to Take Advantage
Customers: Overcharging
Employees: Holding Their Job Hostage
Vendors: Unilaterally Extend Terms
4. Dayton Area Eclipse Award Winner
Practicing Situational Ethics
Customers: Favoring Large Over Small
Employees: Giving Special Treatment
Vendors: Competing on an Uneven Playing Field
5. Dayton Area Eclipse Award Winner
Performing When No One is Watching
Customers: Taking Short Cuts
Employees: Taking What They Have Earned
Vendors: Taking the Unearned Discount
6. Dayton Area Eclipse Award Winner
Taking It Personally
Customers: When They’ve Been Disappointed
Employees: Finding Someone to Blame
Vendors: Making Them Fix Your Mistake
7. Dayton Area Eclipse Award Winner
Measuring Loyalty
Customers: Doing the Extra Things
Employees: Recognizing With the Personal Touch
Vendors: Staying With Them When They Are Not the Cheapest
8. Dayton Area Eclipse Award Winner
Exhibiting Honesty
Customers: Tell Them What Can and Cannot Be Done
Employees: Assess Them Fairly
Vendors: Tell Them What You Like and What You Don’t Like
9. Dayton Area Eclipse Award Winner
Assuming Responsibility
Customers: Making it Right
Employees: Giving Them the Opportunity to Succeed
Vendors: It Is a Partnership