ProAssist ® complex assistance services management system

1. ProAssist®complex assistance services management system Global Assistance & INGENIUM Praha

2. ProAssist - key features • Operator management • Time management • Quality management • Digital map integration • Audit • Complex statistics • Online www access to important data • Service costs optimizations • Precise checks of all performed tasks • Smart data validation

3. ProAssist - structure • Database of cases • Integration with digital map • Document generation • Contractors database • BackOffice – invoicing • Statistics • B2B partners reports

4. ProAssist – case list • All cases are stored in system with unique number • Important cases are highlighted • Important events are monitored in background and the operator is notified about them • Easy data searching, standard navigation

5. ProAssist – case details The case details provides: • Client data • Vehicle information • Client request • Client demand • Demand validation against client database • Digital map spotting • Maximum guaranteed costs for the case

6. New service in the case - towing • Nearest contractor ispre-selected via digital map, using the information about its equipment to be sure it can handle this service • SMS messages to both client and the contractor are sent, notifying client about contractor arrival and notifying contractor about client location • Expected time of arrival to client is set and watched automatically in the background • Contractor arrival to client is reported via SMS message – no operator attendance needed

7. Service checkout • Performed when the work with the client (repair, towing, etc.) is completed • System automatically calculates the price based on information from the contractor (kilometers, time of work spent etc.) • Routes and distances are validated via digital map • Support for multiple price lists (i.e. per contractor) • Provisions are created automatically • Invoicing to B2B partners is prepared in the background

8. Validating the route • While checking out the service, the route is being calculated in digital mapping software automatically • Calculated route is highlighted in blue color and total number of kilometers is shown • Validation between computed distance and data provided by the contractor is performed by the operator • This feature avoids overcharging the service pricing

9. ProAssist – complex cases • It is easy to handle complex cases with ProAssist • Multiple services can be added to the case • Services can be of various types (roadside assistance, towing, car storage, transportation, alternate driver, telephonic help etc.) • List of possible services is configurable, therefore extending your business is very easy with ProAssist

10. Logged case history • Every case change is logged with operator name and timestamp to provide easy track of complex cases, operators cannot backward change any already entered data • This feature helps the operators to handle complex cases across multiple work shifts

11. ProAssist documents • Template based document generation,pre-filled with case datafrom ProAssist • Use of Microsoft Office industry standard formats • Templates are user – defined (you may design the document the way you want to) • Documents can be faxed or emailed directly from within the ProAssist

12. Contractors database • Complex database of all contractors • Support for multiple branches • Integrated into digital map for easy selection • Comprehensive equipment listing • Online access administration • Mass mailing capabilities

13. Secure web access to important data • Internet access for B2B partners and contractors • Cases and services detailed information accessible real-time online • Status and invoicing information available • Secure encrypted access, password protected

14. ProAssist – optimizations summary • Auto selects nearest contractor • Optimizes access ranges to clients • Optimizes time spent to reach the client • SMS message based bi-directional communication • Precise client locating via digital map • Costs savings • Back office optimizations via validating incoming invoices from contractors • User friendly and easy to use interface

15. ProAssist - conclusion • Robust technology(Microsoft Windows Server, Microsoft SQL Server) • Secure & reliable system • Easy maintenance • Modular design • Professional support