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ALL THE EXPRESS & LOGISTICS SERVICES YOU NEED. IN ONE COMPANY.

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ALL THE EXPRESS & LOGISTICS SERVICES YOU NEED. IN ONE COMPANY.
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ALL THE EXPRESS & LOGISTICS SERVICES YOU NEED. IN ONE COMPANY.

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  1. ALL THE EXPRESS & LOGISTICS SERVICES YOU NEED. IN ONE COMPANY. DHL

  2. DPWN’S HISTORY

  3. DPWN WORLDWIDE • Around 520,000 employees • The world’s leading logistics group • Mail, express, parcels, logistics and financial services • Global network combined with local expertise • Present in more than 220 countries and territories • Present in more than 120,000 destinations worldwide • Solutions for the management and transport of goods, information and payments

  4. DPWN’S DIVISIONS A global player with strongly placed divisions … Mail Express Logistics Finance Worldwide • DHL Global Mail – biggest network for mail distribution worldwide • Delivers mail to about 40 million households in Germany • More than 71 million shipments a day www.deutschepost.com Worldwide • No.1 in cross border express • Strong presence in 220+ countries and territories • More than 4.2 millioncustomers worldwide • 120,000 destinations www.dhl.ba Worldwide • No.1 in global contract logistics • No.1 in global air freight • No.1 in global ocean freight • 3,000 locations • Strong customer base (50 % of Forbes 500 companies) www.dhl.ba Germany • Germany’s leading retail bank • 14.6 million customers • 17.2 million savings accounts USA • Worldwide finance services for logistics industry www.postbank.com

  5. DPWN’S FINANCIAL STRENGTH A global player with strongly placed divisions … MAIL EXPRESS LOGISTICS FINANCE 2006 Revenues in EUR million 13,286 17,195 22,739 9,593 2006 Revenues in % 19.9 25.7 34.0 14.3 Earnings (EBIT) in EUR million 2,054 325 762 1,004 Employees DPWN 2006 (FTE) 520,112

  6. WELCOME TO DHL DHL is the No.1 provider of mail, express, and logisticservices worldwide. With a strong global network andcommitted people we connect our customers to the world’smarkets. Our committed people live our brand values: PERSONAL COMMITMENT PROACTIVE SOLUTIONS LOCAL STRENGTH WORLDWIDE

  7. MORE SERVICES, MORE BENEFITS FOR YOUR BUSINESS LOGISTICS Division EXPRESS Division Worldwide express services – ranging from documents and parcels to pallets; our network consists of 5,000 branches and serves more than 120,000 destinations Domestic and international transport solutions for groupage, part-and full-loads – by road, rail and multi-modal transport Worldwide logistics solutions for air and ocean freight, supported by a dedicated team of experts for industrial projects and sophisticated IT applications Customized logistics solutions from consulting to supply chain design, from warehousing and distribution logistics to order management

  8. ONCE UPON A TIME IN SAN FRANCISCO … The story of DHL Express

  9. ABOUT DHL EXPRESS DHL offers a comprehensive range of Express & Logistics services based on extensive experience and a proven network designed to keep your business moving. That means one company can deliver total flexibility and powerful advantages for your business. • Global reach. Local insight • A wide choice of delivery times and modes of transport • Know how that helps you work smarter • Greater control over your business

  10. ABOUT DHL EXPRESS Global reach. Local insight. Now you can rely on one company to reach virtually any destination. DHL Express has the largest international network in the industry operating in more than 220 countries and supportedby 170,000 employees worldwide, helping our customersconquer their global supply chain or simply deliver on time. Worldwide reach like this connects you to destinations near and far, enabling you to quickly expand into new markets with minimum investment and maximum results.

  11. ABOUT DHL EXPRESS A wide choice of delivery times and modes of transport. Backed by an integrated air and ground network, you have the power to meet deadlines and service commitments and to run your business more cost-effectively. It’s a choice that enables you to deliver the most urgent shipment just in time or to handle planned replenishment solutions. No matter what size or weight, DHL Express has the right solution for you.

  12. ABOUT DHL EXPRESS Know how that helps you work smarter. From easy-to-use tracking and reporting tools to special customs and handling services to flexible payment solutions, DHL Express offers a vast range of optional services to help you meet your customer and business needs. For complex large-scale projects or multinational transport solutions, our global expertise teamed with local knowledge add value to your business.  

  13. ABOUT DHL EXPRESS Greater control over your business. With DHL Express as a global partner, you can focus on your core business. Our leading-edge information technology and data management systems for shipment visibility, data transparency and control enable you to optimize business processes, to reduce stock levels and inventory costs and to best serve your customers around the world.

  14. DHL EXPRESS OFFERS YOU … • Easy to understandproducts and services • Easy to use rate tables • Flexibility and reliability • Timesfrom the fastest possible to the slowest desired • Destinationsfrom all possible origins to all possibledestinations • Weightsfrom 250 gr to 2,500 kg • Globally applied standards

  15. … A PROFESSIONAL SERVICE WITH PERSONAL TOUCH … At DHL Express, you are a very important personany time of the day at our Customer Service center, whatever transport needs or questionsyou may have. We are proud of our Customer Service Quality Awards. From us you can expect … • Responsive service 24 hours a day, 7 days a week • Competent and well-trained employees • Personal commitment and a “can do” attitude • Expertise in all shipping needs

  16. … THE BROADEST RANGE OF PRODUCTSAND SERVICES ...

  17. … AND THE TOOLS TO SIMPLIFY THE PROCESS. Whether you send one single parcel a week, or a hundred pallets a day, we have the tools that make your task easier:

  18. DHL EXPRESS PRODUCTS AND SERVICES DHL

  19. SAME DAY PRODUCTS

  20. DHL SAME DAY When tomorrow is not good enough. Immediate pickup and delivery within the same day by a dedicated delivery network. • Immediate pickup • Fully flexible and dedicated shipment process • Next flight out or dedicated vehicle available • Money-back guarantee* in the unlikely event of late delivery • Minimum weight 500 g • Maximum weight 250 kg • Maximum weight per piece 25kg • * DHL’s Terms and Conditions apply

  21. DHL SAME DAY Pickup by noon, delivery within the same day. Every day, DHL Express delivers emergency shipments to keep your business moving – and your customers happy. Don’t let your customer down, use DHL SAME DAY for shipments that just can’t wait until tomorrow. DHL SAME DAY allows you to improve your customer and after-sales service. It gives you more time when the business world you are in offers ever shorter time deadlines. DHL SAME DAY gives you a competitive influence in your business dealings.

  22. DHL DOMESTIC SAME DAY When it needs to be there the day before tomorrow. Immediate pickup and delivery within the same day by a dedicated delivery network. • Immediate pickup • Fully flexible and dedicated shipment process • Dedicated vehicle per shipment or a next flight out • Money-back guarantee* in the unlikely event of late delivery • Minimum weight 500 g • Maximum weight 250 kg • Maximum weight per piece 25 kg • * DHL’s Terms and Conditions apply

  23. DHL DOMESTIC SAME DAY Pickup by noon, delivery within the same day. For when it just can’t wait. If you’re seeking an emergency delivery of a mission-critical contract, component or spare part, you use DHL DOMESTIC SAME DAY. At times when a vital piece of your presentation or your exhibition materials is missing or delayed, you know it can’t wait. When time simply needs to be as short as possible DHL DOMESTIC SAME DAY is at hand. Many businesses rely on moving parts and when one part of the operation is faulty, the costs of stopping the business are high. DHL DOMESTIC SAME DAY resolves the problem and reduces the cost of down time.

  24. TIME DEFINITE PRODUCTS

  25. DHL EXPRESS 9:00 Set the pace of business with timed deliveries. Express door-to-door outbound delivery by 9:00 hrs to major business centers with a proactive delivery notification. • Delivery before the business day begins • Optional automatic notification of delivery by e-mail, fax or SMS • Ideal for time-critical deliveries • Answer urgent requests with more confidence • From 500 gr to 250 kg • Enjoy more peace of mind • Money-back guarantee* • * DHL’s Terms and Conditions apply

  26. DHL EXPRESS 9:00 Get it there by 9:00 hrs ... but there’s no need to rush. When time is of the essence and you need your shipment to arrive at the start of the business day, count on DHL to get the job done every time. DHL EXPRESS 9:00 offers a convenient end-of-day pickup time, and we’ll make sure your delivery gets there exactly when you need it. Gain greater control over your business • Respond to last minute and urgent requests • Highly-responsive Customer Service • Support after-sales or warranty contracts with delivery of essential parts • Employ just in time logistics principles • Keep projects moving to tight deadlines • Rely on the best coverage in the industry – DHL reaches more destinations to Europe by 9:00 am than any other Express company • Standard cut-off times apply and late cut-off times are available, so you have maximum time to prepare your shipment. • On-line tracking via www.dhl.ba is always available, so you can confidently inform customers and colleagues of delivery in real-time.

  27. DHL EXPRESS 10:30 Take control by setting the time. Express door-to-door delivery by 10:30 hrs to major business centers with a proactive delivery notification. • Delivery when you need it • Optional automatic notification of delivery by e-mail, fax or SMS • Express solutions for urgent shipping benefits • Answer customer requests with more confidence • From 500 gr to 250 kg • Greater peace of mind • Money-back guarantee* • * DHL’s Terms and Conditions apply

  28. DHL EXPRESS 10:30 Get it to the USA by 10:30 hrs. When it really has to be there by 10:30 hrs, our DHL EXPRESS 10:30 service can deliver to all major business centers across the USA. DHL EXPRESS 10:30 gives you and your business partners the highest standards of customer service, delivery and response times. • Respond to last minute and urgent requests from your customers • Offer a highly-responsive Customer Service • Support after-sales or warranty contracts with delivery of mission-critical parts • Keep projects moving to tight deadlines • Standard cut-off times apply and late cut-off times are available, so you have maximum time to prepare your shipment. • Even heavy shipments qualify for morning delivery. Send up to 250 kg per shipment • Preparing your shipment couldn’t be easier – just try our online or desktop shipping tools to simplify and speed up the shipping process. • Online tracking via www.dhl.ba is always available, so you can confidently inform customers and colleagues of delivery in real-time.

  29. DHL EXPRESS 12:00 Set the pace of business with timed deliveries. Express door-to-door delivery by 12:00 noon to major business centers on the next possible business day. • Delivery before noon • Ideal for time-critical deliveries • Answer customer requests with more confidence • From 500 gr to 250 kg • Focus more time on your business • Money-back guarantee* • * DHL’s Terms and Conditions apply

  30. DHL EXPRESS 12:00 Your time may be limited, but our shipping options aren’t. When shipping urgent packages, the most important thing to us is our commitment to serve you with a complete range of products that matches your level of urgency. So, when your shipment needs to be there before noon the next business day, you can rely on DHL EXPRESS 12:00. Gain greater control over your business. • Respond to last minute and urgent requests • Offer a responsive Customer Service level • Support after-sales or warranty contracts with delivery of mission-critical parts • Employ just in time logistics principles • Minimize downtime in a manufacturing process • Standard cut-off times apply and late cut-off times are available, so you have maximum time to prepare your shipment. • Online tracking via www.dhl.ba is always available, so you can confidently inform customers and colleagues of delivery in real-time.

  31. DHL EXPRESS WORLDWIDE One reliable company makes international shipping easy. International express door-to-door delivery of document and non-document shipments by the end of the next possible day. • Manage your business at the same time as your customers • Invoice quicker and improve your cash flow • Ideal for time-sensitive shipments • Simple pricing for ease of use • From 250 gr to 250 kg • Truly global coverage

  32. DHL EXPRESS WORLDWIDE Use one company to keep yourbusiness moving. When you need to get your parcels and documents delivered quickly, you don’t need the hassle of brokers or guessing the answers on customs forms. With DHL EXPRESS WORLDWIDE international shipping couldn’t be easier • Benefit from the largest international express delivery network and more in-house customs expertise than anyone else • Pre-scheduled collections can be arranged based on your shipping requirements. • Late pickups are also available, so you have maximum time to prepare your shipment. • Choose your preferred terms of trade • Experienced DHL personnel ensure delivery by the end of the next possible business day. • Never lose sight of your goods. Access tracking and delivery details from virtually anywhere via the Internet, e-mail, WAP or telephone. • Shipment preparation couldn’t be easier – just try our online or desktop shipping tools to simplify and speed up the shipping process.

  33. TIME DEFINITE IMPORT PRODUCTS

  34. DHL IMPORT EXPRESS WORLDWIDE The ultimate in flexibility and control. Express door-to-door international inbound delivery of document and non-document shipments by the end of the next possible business day, paid by the receiver or a third party. • Importing from more than 210 countries • One point of contact • Simple, up-front pricing • A single invoice in your home currency • Complete shipping visibility • Total control of your business

  35. DHL IMPORT EXPRESS WORLDWIDE The simple solution to truly international shipping. DHL IMPORT EXPRESS WORLDWIDE lets you deliver direct to any 3rd party or country, eliminating the need for storage and additional legs in your supplychain. Thatsaves warehousing and stock costs and reduces time in transit. Plus, you canoffer your preferred terms of trade– thanks to our Terms of Delivery options. Whether you need to import a single consignment or manage a numberof global suppliers, we know how to keep it simple for you. • Authorize your customers to use your DHL Import Express account by simply sending a standard Routing Order, which you can download from www.dhl.ba. • A single account number gives you global reach and simplifies budgeting and cost control. • In-house customs expertise means one contact for all your import needs. • Up-front pricing for door-to-door delivery means no hidden costs or surprises. • One invoice in your home currency helps avoid currency fluctuation and makes it easier to allocate costs to a customer or department. • Rely on total visibility of your shipments – no matter where they originate or arrive. Access tracking and delivery details from virtually anywhere – via the Internet, e-mail, WAP, SMS or phone.

  36. DHL AIRPORT TO DOOR EXPRESS Easy to use, cost-efficient and reliable. Systemized import of single or multi-piece shipments and pallets with a drop-off at a DHL facility and a delivery by 18:00 on the next possible business day, with no origin costs billed to the consignee. This service is specific to shipments traveling on FOB/FCA INCO terms. • One point of contact • Simple, up-front pricing • A single invoice in local currency • Complete shipment visibility • Expert customs clearance

  37. DHL AIRPORT TO DOOR EXPRESS Competitive, all-inclusive pricing, with no hidden charges. DHL AIRPORT TO DOOR EXPRESS offers the user-friendliness that DHL is known for, with features such as all inclusive pricing, 24-hour tracking and a single invoice. It also offers a set of weight break bands, so the heavier the shipment, the lower the per kilo rate. • Open an DHL Import Express account in an instant by contacting DHL’sCustomer Service or your Sales Executive • Authorize your customers to use your DHL Import Express account by simply sending a standard Routing Order, which you can download from www.dhl.ba. • Just instruct your supplier to deliver the shipment to the most convenient DHL facility at origin. We’ll help you identify that facility. • Questions about customs regulations or paperwork? Just call a Customer Service Advisor or try DHL’s online Trade Automation Service atwww.dhl.ba/TAS – the industry’s mostcomprehensive trade and customs information tool.

  38. DAY DEFINITE PRODUCTS

  39. DHL ECONOMY SELECT Easy to use, cost-efficient and reliable. Door-to-door, international day-definite delivery of single, multi-piece or palletized shipments with a transit time depending on destination. • Up to 2,500 kg • Convenient door-to-door service • Certain delivery time quoted between 3–6 days • Economical price, perfect for non-time sensitive or heavier shipments • Online, real-time tracking • Proof of delivery

  40. DHL ECONOMY SELECT Single supplier simplicity. We have designed a door-to-door premium economy service for your single or multi-piece shipments and pallets to selected international destinations with a transit time of no less than 3 days. DHL provides peace of mind thanks to shipment visibility, proof of delivery and decades of customs experience. With DHL Express, everything is possible. With DHL ECONOMY SELECT, we offer you a reliable service with attractive transit times and affordable prices for your business needs. • Convenient shipment preparation and labelling with automation software • Pre-scheduled collections can be arranged based on your shipping requirements. • Standard and tailored-rate insurance available • On-line tracking and shipment visibility • Choose your preferred terms of trade. You can decide who will pay the transport, duties and taxes for your shipments. • Experienced Customer Service Advisors available 24 hours a day, 7 days a week at CS Hotline 1-xxxx-xxxx.

  41. DHL IMPORT ECONOMY SELECTS Easy to use, cost-efficient and reliable. Door-to-door, international inbound delivery of single, multi-piece or palletized shipments with a transit time specified in a certain number of days, paid by the receiver or a third party. • Up to 2,500 kg • Convenient door-to-door service • Simple, up-front pricing • Certain delivery time quoted between 3–6 days • Economical price, perfect for less urgent import shipments • A single invoice in your home currency • Online, real-time tracking

  42. DHL IMPORT ECONOMY SELECT The principle of one. Our service involves the collection of your inbound single or multi-piece shipments and palletsfrom key business locations around the world. DHL IMPORT ECONOMY SELECT gives you the power and flexibility to effectively manage all your imports. It gives you full control over transportation decisions and related costs. There’s no need for you to find different modes of transportation or deal with different customs brokers or forwarding agents to manage your imports. • One account number gives you global reach and simplifies budgeting and cost control. • More in-house customs expertise than anyone else in the industry means one contact for all your export and import needs. • One rate table with up-front pricing means no hidden costs or surprises. • One invoice in your home currency helps avoid currency fluctuation and makes it easier to allocate costs to a customer or department. • Rely on total visibility of your shipments – no matter where they originate or arrive. Access tracking and delivery details from virtually anywhere – via the Internet, e-mail, WAP, SMS or phone.

  43. DHL DOMESTIC ECONOMY SELECT Easy to use, cost-efficient and reliable. Door-to-door, domestic day-definite delivery of single, multi-pieceor palletized shipments with a transit time measured in days. • Up to 2,500 kg • Convenient door-to-door service • Certain delivery time quoted between 2–3 days • Economical price, perfect for less urgent domestic shipments • Online, real-time tracking • Proof of delivery

  44. DOMESTIC PRODUCTS

  45. DHL DOMESTIC EXPRESS 9:00 More speed for your business. Express door-to-door domestic delivery of documents, parcels and pallets by 9:00 hrs on the next possible business day. • Easy to understand rates • Priority shipment handling • Up to 250 kg per shipment • Proactive notification of delivery • Convenience of using one provider for all your shipments • Money-back guarantee* • * DHL’s Terms and Conditions apply

  46. DHL DOMESTIC EXPRESS 9:00 The first choice for doing business within national borders. For your time-critical domestic shipments, DHL Express offers a pre 9:00 hrs delivery option to key national business centers. Whether you need to send a parcel to Tuzla or a document to Banja Luka we know how to get it there by 9:00 hrs. • DHL DOMESTIC EXPRESS 9:00 comes with a standard proactive delivery notification. • Rely on DHL for the best geographic coverage in the industry • Shipment preparation couldn’t be easier – just try our online or desktop shipping tools to simplify and speed up the shipping process. • Late pickups are also available to give you maximum time to prepare the shipment. • Saturday delivery, packaging, insurance and other optional services are available with DHL DOMESTIC EXPRESS 9:00. • For tracking your shipment choose either the intranet, e-mail, SMS or telephone, giving you peace of mind and a quick answer for your customers or colleagues.

  47. DHL DOMESTIC EXPRESS 10:30 Reliability at any speed. Express door-to-door domestic delivery of documents, parcels and pallets by 10:30 hrs on the next possible business day, when a delivery by 9:00 hrs is not possible. • Priority shipment handling • Up to 250 kg in weight • Proactive notification of delivery • Convenience of using your international Express provider for your domestic shipments • Standard rate tables • Money-back guarantee* • * DHL’s Terms and Conditions apply

  48. DHL DOMESTIC EXPRESS 10:30 Another way to extend the working day. With the best geographic coverage in the business, DHL Express can help your business break into new markets, giving you the ability to meet demand quickly. Whether you need to send a parcel to Mostaror a document to Zenica we’ll get it there. • Ideal for your time-critical domestic shipments – DHL serves business centers by 10:30 hrs when a delivery by 9:00 hrs is not possible. • Proactive delivery notification as standard • Online or desktop shipping tools to simplify and speed up the shipping preparation process • Late pickups are also available, so you have maximum time to prepare your shipment. • Saturday delivery, packaging, insurance and other service options are available with DHL DOMESTIC EXPRESS 10:30. • For tracking your shipment choose either the intranet, e-mail, SMS or telephone, giving you peace of mind and a quick answer for your customers or colleagues.

  49. DHL DOMESTIC EXPRESS 12:00 A choice of speed to match your business. Express door-to-door domestic delivery of documents, parcels and pallets by 12:00 hrs on the next possible business day. • Priority shipment handling • Shipments up to 250 kg • The convenience of using your familiar Express provider • Simple, up-front pricing • Money-back guarantee* • * DHL’s Terms and Conditions apply

  50. DHL DOMESTIC EXPRESS 12:00 An easy answer to the fast pace of business. A pre 12:00 noon delivery assures your customer that they will receive your shipment in time for that important meeting in the afternoon. • Ideal for your time-critical domestic shipments – DHL Express serves more business centers by 12:00 noon than any other Express provider. • Pre-scheduled collections can be arranged for high volume shipping requirements. • Late pickups are also available to extend the working day shipment. • Saturday delivery, packaging, insurance and other optional services are available with DHL DOMESTIC EXPRESS 12:00. • For tracking your shipment choose either the intranet, e-mail, SMS or telephone, giving you peace of mind and a quick answer for your customers or colleagues.