Assessing Employee Competencies Information Technology. Who does the assessment?. Supervisor/manager conducts an assessment of each employee. These rollover assessments are reviewed by management and by HR. What is a Competency Assessment?.
-Meets with coworkers individually and in groups daily to resolve issues or problems.
-Proactively anticipates questions clients will ask prior to meeting with clients.
-Keeps running list of client questions and responses.
-Puts technical jargon in language client can understand.
-Checks with client to ensure technical language is understood.
-Checks with client to see if solutions meet client’s needs.
-Evaluates/documents client’s needs and takes these back to team to resolve or to clarify client needs.
-Clarifies areas where automation may be cost/time prohibitive.
-Works with local IRM to determine how solution will impact facility employees or clients.
-Offers to provide technical assistance to coworkers in areas of technical mastery.
Providing oversight for a formal project that establishes a set of tasks and activities associated with an intended outcome and timeline.
Individually level Dot Matrix against the competency profile for the Business and Technology Analyst and determine the employee’s level.