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“Performance … Measures … Targets … Indicators: Seeing Through the Fog”

“Performance … Measures … Targets … Indicators: Seeing Through the Fog”. Mark Conway 24 th May 2006. Mullingar. Some Definitions. what gets done/achieved. Performance:. Objectives:. statements of intent. Targets:. pledges re Performance. Indicators:. show what’s been done/achieved.

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“Performance … Measures … Targets … Indicators: Seeing Through the Fog”

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  1. “Performance … Measures … Targets … Indicators:Seeing Through the Fog” Mark Conway 24th May 2006 Mullingar

  2. Some Definitions what gets done/achieved Performance: Objectives: statements of intent Targets: pledges re Performance Indicators: show what’s been done/achieved Standards: minimum expectations

  3. Think Dashboard!!

  4. Putting A Structure On It Outcome: the impact/result/betterment achieved Output: what’s produced/delivered Process: turning Inputs into Outputs Inputs: the resources we use

  5. Are we doing things right? (HOW?) Are we doing the right things? (WHAT?) Inputs Processes Outputs Outcomes

  6. Inputs Process Outcomes Outputs Think“Cup of Coffee”!

  7. “Performance … Measures … Targets … Indicators:Seeing Through the Fog” Mark Conway 24th May 2006 Mullingar

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