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311 Telecom Information. CRM Vendor Briefing January 22, 2010. Agenda. Current Telecom Environment Planned Telecom Environment Questions. Current Telecom Environment. Current Telecom Environment. Cisco Call Manager / Cisco Voice Portal Genesys Avaya G3R Nice – call recording

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311 telecom information

311 Telecom Information

CRM Vendor Briefing

January 22, 2010

agenda
Agenda
  • Current Telecom Environment
  • Planned Telecom Environment
  • Questions
current telecom environment1
Current Telecom Environment
  • Cisco Call Manager / Cisco Voice Portal
  • Genesys
  • Avaya G3R
  • Nice – call recording
  • NXi – TDD
  • Symon - Display
planned telecom environment1
Planned Telecom Environment
  • Avaya S8720 Phone System
  • Cisco Call Manager
  • Verint (Witness) Call Recording
  • Verint (Blue Pumpkin) Workforce Mgmt
  • NXi – TDD
  • Symon - Display