Guidelines for dealing with a crisis
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Guidelines for dealing with a crisis. Presentation by: Angela Lazarevska. Definition. The characteristics of GOOD crisis management are:. Open and clear in what the company is/ was doing; Open communications and pro active response. The characteristics of BAD crisis management are:.

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Guidelines for dealing with a crisis

Guidelines for dealing with a crisis

Presentation by: Angela Lazarevska



The characteristics of good crisis management are
The characteristics of GOOD crisis management are:

  • Open and clear in what the company is/ was doing;

  • Open communications and pro active response.


The characteristics of bad crisis management are
The characteristics of BAD crisis management are:

  • Secretive;

  • Slow to response, and

  • Denying crisis.


Case study n imber1 bombing of pan am flight 103
Case study Nimber1:Bombing of Pan Am Flight 103


Guidelines for dealing with a crisis


Guidelines for dealing with a crisis


Guidelines for dealing with a crisis


Guidelines for dealing with a crisis

  • Bombing shattered America's sense of safety and security. Lockerbie, Scotland, killing all 259 people on board as well as 11 on the ground.

  • The U.S. and the U.K. were angry that Qaddafi would not turn over the wanted men, so they approached the United Nation's Security Council for help.


Case study n umber2 exxon valdez oil spill
Case study Lockerbie, Scotland, killing all 259 people on board as well as 11 on the ground.Number2:Exxon Valdez oil spill


Guidelines for dealing with a crisis
On March 24, 1989, a tanker belonging to the Exxon Corporation ran aground in the Prince William Sound in Alaska.


Guidelines for dealing with a crisis


Guidelines for dealing with a crisis


Case study n umber3 ferry disaster belgium
Case study small and too remote to handle the onslaught of media attention.Number3:Ferry disaster, Belgium


Guidelines for dealing with a crisis
"Herald of Free Enterprise is a funny name given that it was the pursuit of profit at the cost of safety that caused the accident.“


Guidelines for dealing with a crisis


Guidelines for dealing with a crisis


Guidelines for dealing with a crisis

  • The investigation concluded that the Townsend the passengers with ships and helicopters. That night 408 people were saved and 50 dead bodies were taken from the Herald of Free Enterprise. In total the death toll would be nearly 200.Thoresen board was "infected with sloppiness"


Case study n umber4 chernobyl power plant
Case study the passengers with ships and helicopters. That night 408 people were saved and 50 dead bodies were taken from the Herald of Free Enterprise. In total the death toll would be nearly 200.Number4:Chernobyl Power Plant


Guidelines for dealing with a crisis


Guidelines for dealing with a crisis


Guidelines for dealing with a crisis


Guidelines for dealing with a crisis


Guidelines for dealing with a crisis

Crisis were not managed well! adapted to their environment and have developed increased tolerance of radiation, making it possible for them to live with the radiation that is still prevalent in the soil and plants around the plant.Material and immaterial effects from large-scale. Lots of people died, or had severe injuries.Reputation is lost!


Guidelines for dealing with a crisis step by step

Guidelines for dealing with a crisis adapted to their environment and have developed increased tolerance of radiation, making it possible for them to live with the radiation that is still prevalent in the soil and plants around the plant.STEP BY STEP


1 2 3

  • 1. Ensure that monitoring systems are adapted to their environment and have developed increased tolerance of radiation, making it possible for them to live with the radiation that is still prevalent in the soil and plants around the plant.efficient

  • 2. Encourage customers to complain

  • 3. Deal with complaints

1, 2, 3…


4 5 6

  • 4. Take failures adapted to their environment and have developed increased tolerance of radiation, making it possible for them to live with the radiation that is still prevalent in the soil and plants around the plant.seriously

  • 5. Listen to customer views

  • 6. Concede (accept) responsibility where necessary and appropriate

4, 5, 6…


Guidelines for dealing with a crisis

  • 7. Communicate quickly and adapted to their environment and have developed increased tolerance of radiation, making it possible for them to live with the radiation that is still prevalent in the soil and plants around the plant.effectively

  • 8. Compensate customers fairly

7, 8.


Thanks for your time
THANKS FOR YOUR TIME! adapted to their environment and have developed increased tolerance of radiation, making it possible for them to live with the radiation that is still prevalent in the soil and plants around the plant.