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Enhancing Quality Care Through Collaboration: Report from Breakouts Summit

Discover commonalities in improving patient care, satisfaction, financial stability, and employee engagement discussed at the Quality Care Summit. Challenges like turnover and grievances are addressed through a collaborative approach. Learn about the positives and challenges in partnering around quality, and potential changes needed in unions and management to achieve common goals effectively.

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Enhancing Quality Care Through Collaboration: Report from Breakouts Summit

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Presentation Transcript

  1. Report Back From Breakouts Quality Care Summit

  2. Commonalities • Care for the patients/Best Quality • Patient Satisfaction • Cost Effectiveness • Financial Stability for our institutions • Fear in current climate of cost-cutting/challenges • Employee Retention/Satisfication • Employee Engagement • Good Reputation in Community • Open Dialogue • Employee Development/Education

  3. Partnering around quality—Good? • Yes, helps address achieve the common goals • Helps make it more efficient • Reduce turnover, happier staff, better bottom-line • Less grievances • Improved Communication • Increases Continuity of Care

  4. Challenges/Positives? • Moving from grievance focus to collaboration on quality • Moving from dual roles grievances/negotiations to quality improvement • Need more mutual respect • “Us” vs. “Them” mentality • Division among nurses • Emotions • Nurses tired, hard to get folks involved including managers • Collaboration can open communication and be focused on education and learning not just “punishment”

  5. Union to Change? • Stop seeing management as opposed to our goals • Involve more members/leaders being more active • Share success of the union and how they tie into quality • Come to meetings with solutions/evidence

  6. Management to Change? • Recognize Strengths • Focus on Common Goals • Strength based approach rather than a problem based approach • Continued education of management and front-line nurses on these skills/collaborative education

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