Effective Communication as a Leader. John Parker, Retired IASFAA Chad Olson, Iowa State University . Are you at a communication crossroad? . Today’s goals. Promote your leadership abilities through effective communication Basic principles of communication
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Effective Communication as a Leader John Parker, Retired IASFAA Chad Olson, Iowa State University
Today’s goals • Promote your leadership abilities through effective communication • Basic principles of communication • Examples of leaders who were great communicators • 10 tips for communication
Three types of communication • Verbal • Non-verbal • Written • A good leader needs to excel at all three! • Don’t ignore one to promote the others!
Know Your Audience • Generational • Cultural • Personality Makeup • Background with information
What’s the Problem with Email? • No emotion or voice inflection • Response time • Suppressed feedback can cause delays in projects • Last response dilemma • Plausible deniability • Not replacement for a meeting • Reply all instead reply
10 Tips to Be An Effective Communicator • Be a proactive communicator • Communicate all change to everyone to create trust • Get to the point and be brief • Don’t discount opposing views • Create conversation
10 Tips to Be An Effective Communicator (continued) • Seek out settings in which you have something to offer • Let your experts speak • Put the information out to your leadership • Stay calm and be focused • Be a good listener
And one extra tip… • Beware of social media