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Auburn University Ombuds Services: A Trusted Resource for Conflict Resolution

Learn about the classic Ombuds model, the history of Auburn University's Ombuds Office, and the role of an Ombudsperson in facilitating dispute resolution. Contact Jim Wohl for assistance or more information.

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Auburn University Ombuds Services: A Trusted Resource for Conflict Resolution

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  1. Ombudsman (OM-buds-man ) • Sweden 1809 • Classic Ombuds model: • Statutory/investigative role • Organizational Ombuds: North America • Facilitative role, dispute resolution practitioner • Academia & Corporate US • 34% increase in US higher education since 2004

  2. History of AU Ombuds Office • 2004 AU Senate Resolution endorsed by A&P Assembly and Staff Council • 2007 2nd Resolution, funding approved by President Gouge • September 2, 2008: Launch of Ombuds services • Fall 2008: Office location in Quad Center

  3. Organizational Ombuds • IOA: Standards of Practice and Code of Ethics • Guiding Principles • Informality • Neutrality • Confidentiality • Independence

  4. An Ombudsperson Does: • Actively listens to your questions and concerns • Offers information: AU policies, procedures, and programs • Discuss your concerns and clarify issues • Help identify and evaluate a range of options • Gather information and offer referral

  5. An Ombudsperson Does: • Advise steps to resolve a problem informally • Facilitate communication indirectly • When given permission, serve as an impartial third party • Collaborative agreements through negotiation or mediation • Track perceived issues and trends • Make recommendations for review of policies or procedures to appropriate bodies

  6. An Ombudsperson Does NOT: • Make decisions, findings of fact, or determine the “guilt” or “innocence” of those accused of wrongdoing • Establish, change, or set aside policies or administrative decisions • Offer legal advice • Offer psychological counseling • Participate in grievances or other formal processes • Serve as an agent of notice for Auburn University • Serve as an advocate for any individual

  7. Contact Information: • Jim Wohl, DVM, MPA • University Ombudsperson • Suite 005 Quad Center • 334 – 844-7170 • www.auburn.edu\ombuds • *ombuds@auburn.edu *Email is not a secure or confidential method of communication

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