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Enhancing Traffic Information Systems in Nordic Cities: Challenges and Future Directions

This report highlights key findings regarding traffic information systems across Nordic cities such as Copenhagen, Helsinki, Oslo, Stockholm, and Vienna. Technical systems, including outdated loudspeakers and signs, pose significant challenges. Field staff represent a valuable information source but often lack proper updates and training. Although recent improvements have been made, overall passenger satisfaction remains low. It discusses future initiatives to address these shortcomings, emphasizing a comprehensive process and enhanced organizational support to better meet the needs of travelers.

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Enhancing Traffic Information Systems in Nordic Cities: Challenges and Future Directions

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  1. CIG 3 Traffic Information when Problems Occur Copenhagen Mogen Kjøller Helsinki Tarja Jääskeläinen Elina Maunuksela Oslo Tore Bogen Stockholm Anne-Charlotte Eklund Vienna René Assinger Simone Galler

  2. Itinerary • Vienna June 28 • Oslo August 27 • Helsinki September 17 • Stockholm November 29 • Copenhagen January 31

  3. FindingsTecnical systems • Tecnical systems, i.e loudspeakers and electronic signs, are often old and not working properly. • Not enough loudspeakers and signs. These channels are expensive and it takes time to reach full supply. • A lot of focus on self-service; internet and mobile services

  4. FindingsField staff • The field staff members ought to be an important source of information. • All too often there is no well-functioning way to keep them updated. • In general, they have not had enough training in what to say and how to act in case of disturbances.

  5. FindingsProcess and organization Not enough interaction

  6. Findings in general • Although efforts have been made in this field, especially in recent years, the passengers generally are not satisfied. • No quick ready-made solution

  7. What to target • The process – comprehensive • The organization – support the process • Tools and tecnical systems • Goals • Follow-up

  8. Plans for future activities in the CIG 3 • Visit to Stockholm November 29 • Visit to Copenhagen January 31 • Start summing-up and outline the work on a report from CIG 3. February 1.

  9. Related topics • CIG Objective quality-------------------------------- • The tasks of a traffic control center

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