Operations Management & Performance Modeling. Operations Strategy Class 1a: Introduction to Operations Introduction & Administrative Key Principles of Course Strategic role of Ops Process view of Ops Strategies, Capabilities and Operation Drivers Wal-Mart Process Analysis Lean Operations
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“A company’s operations function is
either a competitive weapon
a corporate millstone.
It is seldom neutral.” [Skinner ‘69]
[Chicago Tribune, July 1992]
Labor & Capital
ResourcesOperations & the Process View: What is a Process?
Service Delivery System
MarketWhat are “appropriate capabilities”? An example: A Supply Chain
The market + your strategy
determine criteria for appropriate.
. . .
p, Q, t, flexibility
Processes & Resources
(Gain competitive advantage by) providing customers access to quality goods, when and where needed, at competitive prices
* Scientific Management >> Time & motion studies (Frederick Taylor 1900s)
* Statistical Quality Control (Walter Shewhart at Bell Labs, 1930s)
Hawthorn Studies (Elton Mayo at Western Electric, 1930s)