Ovid: A Strategy Update ICOLC Meeting April 19, 2002. ICOLC Agenda. Ovid Year in Review -SilverPlatter integration update -Organizational Update Update on Ovid’s Strategy -Going forward: Important Changes at Ovid -Upcoming Releases Discussion!. Ovid Year in Review.
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Ovid Year in Review
-SilverPlatter integration update
Update on Ovid’s Strategy
-Going forward: Important Changes at Ovid
The past several months have been rich in learning about what our customers need from us, what our best strengths are, and what we need to do to ensure continued success in the future.
Employees in all areas of Ovid
We had tremendous response to our customer research (thank you!). We learned from Silver Platter and Ovid customers, information managers and end users, North America and worldwide customers, and from all the markets we serve.
We asked about 17 attributes, from searching to integration to content currency to service and support.
Opinions of the importance of each attribute - as well as of customer satisfaction with Ovid or Silver Platter performance in that area – followed tight pattern.
Up to Date
Ease of Use
Meets User Needs
Broadness of Offering
Importance – Total Respondents
SilverPlatter Only Customers
Ovid Only Customers
Customers of Both Ovid and Silver Platter
We saw a similar “tightness” across global markets, and across information manager/end user roles as well.
Our customers – across all groups - have very similar opinions of what’s important to them, and how well we meet their needs.
Most customers – information managers and end users - want a broader and deeper relationship with Ovid.
The needs of information managers, and of expert and basic users, are unique.
Our customers currently see us as a good solution among other good solutions.
Both Ovid and SilverPlatter customers in all markets identified our strength as focused in science, health, medicine
Over the next few months, we will be implementing this new direction and focus.
Now, let’s talk about important changes we are making to begin on this path.
New Collections from LWW:
-The Total Access Collection
-The Brandon/Hill Plus Collection
-The High-Impact Medical Collection
Three consortia-friendly statistics reports, meeting ICOLC guideline
-Simultaneous Use by Date
-Full Text Articles Viewed
-Number of Searches per Database
(*all reports available for institution as a whole or by groups)