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MyGov. Owen Smith u3018244. Overview. Method Gov 2.0 Gov 2.0 – Myths Gov 2.0 – Issues Gov 2.0 – Measures MyGov MyGov – Assessment. Method. Design Science Research Approach Analytical Reduction Literature Review Analysis of MyGov Artefact. Gov 2.0.

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mygov

MyGov

Owen Smith

u3018244

overview
Overview
  • Method
  • Gov 2.0
  • Gov 2.0 – Myths
  • Gov 2.0 – Issues
  • Gov 2.0 – Measures
  • MyGov
  • MyGov – Assessment
method
Method
  • Design Science Research Approach
  • Analytical Reduction
  • Literature Review
  • Analysis of MyGov Artefact
gov 2 0
Gov 2.0
  • http://www.youtube.com/watch?v=IwGtujv9p1Q
gov 2 01
Gov 2.0
  • User-Oriented Approach to Service Delivery
    • Increased public participation
    • Greater deliberation
    • More transparent governance
    • Greater levels of engagement via government consultation
gov 2 0 myths
Gov 2.0 Myths
  • Digital Natives – they’re already there!
  • All citizens are contributors AND activists
  • Everybody produces useful content
  • No more consumers – everyone’s a producer
  • Web 2.0 is a fair playing field
gov 2 0 issues
Gov 2.0 - Issues
  • Strong business agenda in the literature
  • Utopianism
  • Web 2.0 technology the new one-size-fits all
  • Lack of a holistic view of Government
gov 2 0 measures engagement
Gov 2.0 – Measures – Engagement
  • Levels of Engagement
    • Improves the quality and extent of citizen input into government
  • Relevance of Engagement
    • Locality-specific content
  • Removes/Reduces barriers to Engagement
    • Particularly – disadvantaged Australians and core users of government services.
    • All Australians have an equal say in governance.
gov 2 0 measures effectiveness
Gov 2.0 – Measures – Effectiveness
  • Strengthens cross-citizen collaboration (societal cohesion)
  • Informs citizens to allow them to make better decisions at all levels of society
  • Maintains Citizen trust of government’s handling of personal data
  • Improves the perception of government’s service efficiency/delivery
  • Provides more efficient and timely access to government services
mygov1
MyGov

MyGov Architecture

Citizens access services

Through MyGov interface.

MyGov Interface

MyGov Platform

Agencies publish services to MyGov. Architecture is agile enough

to enable new services to be easily “plugged in”. Actual services and

transactions remain in agency systems.

Services

Agencies

slide11

MyGov

Home Profile Find Services Find Objects Account

Search

My Car

Vehicle Life Events

Buying a car

Selling a car

Registering a car

Had an accident

Received a fine

Starting a car pool

Parking a car

Insuring a car

Greening a car

Leasing a car

How can we help you?

Wall

Info

Forms

Services

Events

Life Objects

Groups

Friends

ACT Government

A parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here.

ACT Government

Double demerit points apply for Easter Holiday period.

Relevant Agencies

Vehicle carbon emissions

Selected Agency

Protecting your car

Centrelink confirms entitles to state and territory vehicle registration. Click here to request a confirmation letter.

mygov assessment engagement
MyGov – Assessment – Engagement
  • Levels of Engagement
    • Improves the quality and extent of citizen input into government
  • Relevance of Engagement
    • Locality-specific content
  • Removes/Reduces barriers to Engagement
    • Particularly – disadvantaged Australians and core users of government services.
    • All Australians have an equal say in governance.
mygov assessment effectiveness
MyGov – Assessment – Effectiveness
  • Strengthens cross-citizen collaboration (societal cohesion)
  • Informs citizens to allow them to make better decisions at all levels of society
  • Maintains Citizen trust of government’s handling of personal data
  • Improves the perception of government’s service efficiency/delivery
  • Provides more efficient and timely access to government services
conclusion
Conclusion
  • MyGov – Good concept, great potential, but some issues to be dealt with.
  • Gov 2.0
references
References
  • ABS 2008, Adult Literacy, viewed 5 November 2011, <http://www.abs.gov.au/AUSSTATS/abs@.nsf/Lookup/4102.0Chapter6102008>.
  • Chang, A-M & Kannan, PK 2008, 'Leveraging Web 2.0 in Government', IBM Center for The Business of Government, Washington, DC.
  • Chen, PJ 2011, Gov 2.0: Online engagement or a neo-liberal Trojan Horse?, Canberra , viewed 5 November 2011, <202.14.81.230/Library/pubs/Vis/vis10-11.htm>.
  • Lundy, K 2009, Public Sphere 2: Government 2.0 Briefing Paper, viewed 5 November 2011, <www.katelundy.com.au/wp-content/uploads/Public-Sphere-2-Government-2.pdf>.
  • Smallwood, T 2011, Technology & culture change - The MyGov concept – FB or LinkedIn for Government?, viewed 9 November 2011, <http://learnonline.canberra.edu.au/mod/resource/view.php?id=363015>
  • SunlightFoundation2009, What Gov 2.0 means to Sunlight, viewed 10 November 2011, <http://www.youtube.com/watch?v=IwGtujv9p1Q>