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Emerging Role of CIO in e-Governance in Developing Countries - A corporate perspective

Emerging Role of CIO in e-Governance in Developing Countries - A corporate perspective. The World Bank VC on The Emerging Role of CIOs in e-Governance Sept, 22. 2004 Satish Jha Kofi Annan Centre for Excellence in ICTs Digital Partners India. Corporations vs Governance.

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Emerging Role of CIO in e-Governance in Developing Countries - A corporate perspective

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  1. Emerging Role of CIOin e-Governance in Developing Countries- A corporate perspective The World Bank VC on The Emerging Role of CIOs in e-Governance Sept, 22. 2004 Satish Jha Kofi Annan Centre for Excellence in ICTs Digital Partners India Satish Jha WB-CIO-Sept 22-04

  2. Corporations vs Governance • Longer experience in dealing with information management • Longer experience in developing appropriate applications • Methodology driven • Architecture and Integration oriented • Get judged quarterly • High CIO turnover • Quick response time • Experimental • Technology savvy • ROI focused Satish Jha WB-CIO-Sept 22-04

  3. Leading CIO Issues in Corporate IM - I • Aligning business and IT • Managing value • Leadership in delivering value • Re-inventing processes • Re-inventing organizations • Re-inventing businesses • Managing relationships • Establishing strategic processes Satish Jha WB-CIO-Sept 22-04

  4. Leading CIO Issues in Corporate IM - II • Produce IT Strategic Plan • Establish Strategic Plan Process • Establish and run IT Steering Committees • Create appropriate architectures, standards and policies • Create relationship management framework • Supplement strategic plans with quarterly reviews • Supplement reviews with Balanced Score cards and other performance measures • Apply portfolio management principles • Have a 360 degree view of the process and IM • Create communities with stakeholders • … Satish Jha WB-CIO-Sept 22-04

  5. Leading Issues in Government IM - I • No CIO function - chaos • Lack of agreed value drivers • Decentralized processes • Low on experience curve • No established architectures • Multiple experiments, many pilots • No metrics or performance measures • Technology purchase driven • Managing funding bodies • Little focus on applications – hardware driven • Lack of processes suitable to IM • ….. Satish Jha WB-CIO-Sept 22-04

  6. Leading Issues in Government IM - II • Staggered experience in understanding information technology • Little appreciation of the specificities of ICTs • Low on learning curve • Not high enough on experience curve to make any impact yet • More demonstrative than real results • Very early stage in meaningful adoption • No effective demonstrable model for developing countries • Traditional governance perspective for ICTs • Missing a top-down view for governance • Missing a bottom-up view for treating citizen as a customer Satish Jha WB-CIO-Sept 22-04

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