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NCR Process

NCR Process. Bongi Tshabalala Quality Assurance Engineer T&Q Department. Outline. 1 Process Map for issuing of NCR’s 2 NCR types / Classes / Categories 3 Response Time 4 When must a NCR be raised? 5 Issuing of NCR forms from pre-printed books. 1 Process Map for issuing of NCR’s.

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NCR Process

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  1. NCR Process Bongi Tshabalala Quality Assurance Engineer T&Q Department

  2. Outline 1 Process Map for issuing of NCR’s 2 NCR types / Classes / Categories 3 Response Time 4 When must a NCR be raised? 5 Issuing of NCR forms from pre-printed books

  3. 1 Process Map for issuing of NCR’s Forward to the T&Q Webmaster (T&Q-QAE) Update the website (Webmaster) ID the Non-conformance discuss with the recipient (Originator) Update the Database and Generate the T&Q ref number / Track the changes (T&Q-QAE) A Copy to T&Q QAE (Originator) Analysis and present to the forums (T&Q-QAE) Complete the NCR Form (Originator) Acknowledgement of receipt (Recipient) Signed off & forward the completed NCR form to T&Q QAE (Originator/ custodian) CA Implemented within a given time (Recipient) Yes Issued to the Recipient (Originator) Implement the CA (Recipient) Follow-up (Originator / Custodian) Custodians: Safety = Risk Management Department Environmental = Risk Management Department Construction Quality = Manager of the Project Material design or fabrication = T&Q (QAO) Late Deliveries  = Procurement Department Escalate to recipient’s management, then to SEC for supplier / contractors NCRs (Originator / Custodian) No A Copy to the Custodian (Originator)

  4. 2 NCR types/ Classes /Category NON-FULFILLMENT TO: • Safety requirement • Environmental requirement • Pre-determined process • Construction quality • Material handling • Material design or fabrication • Arranged delivery date

  5. 3 Response Time • Response and corrective action time for Safety Related NCR ? • 24 Hours • Response time for any other NCR’s ? • 2 weeks • Corrective Action time for any other NCR’s ? • 1 month • Can the originator influence the response time? • Yes

  6. 4 When must a NCR be raised? For construction quality defects: • If defects are not rectified within a specified time • Repeat defects on projects • Defects noted at and after the handover phase of the project. For NC material supplied: • For material that does not conform to the Eskom’s specification or • Where the supplier fails to meet arranged delivery date without notifying Eskom. For other NCR’s, • the originator must issue a NCR on discretionary basis.

  7. 5 Issuing of NCR forms from pre-printed books

  8. Thank you

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