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Strategic Management at the Revenue Administration of Turkey. Yıldırım BOZBIYIK, Group Head of Department of Strategic Development. PYRAMID OF STRATEGIC PLAN. Mission. Strategic Plan Performance Program Annual Report. Vision. Strategic Goals. Strategic Objectives.

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Strategic Management at the Revenue Administration of Turkey


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    1. Strategic Management at the Revenue Administration of Turkey Yıldırım BOZBIYIK, Group Head of Department of Strategic Development

    2. PYRAMID OF STRATEGIC PLAN Mission • Strategic Plan • Performance Program • Annual Report Vision Strategic Goals Strategic Objectives Performance Indicators Activities/Projects Company Name

    3. WHAT IS STRATEGIC MANAGEMENT ? Company Name

    4. Strategic Management “Settling Strategy” How would we reach where we want to be? Vision How would we know that we are proceeding to objective? “Performance Management” Where would we want to be? Analysis of Current Circumstance: Where are we now? Mission:Why do we exist? Company Name

    5. ? QUESTIONS ? • Strategic Management seeks the answer for four basic questions: • WHERE ARE WE? SITUATION ANALYSIS • WHERE WOULD WE WANT TO VISION,MISSION, BE? STRATEGIC GOALS • HOW WOULD WE REACH STRATEGY& WHERE WE WANT TO BE? ACTIVITIES • HOW WOULD WE FOLLOW PERFORMANCE AND EVALUATE OUR SUCCESS EVALUATION Company Name

    6. What Is Strategic Planning? WHAT IS STRATEGIC PLANNING ? Plan of results Plan of changes Means of quality management Realist Responsibility of rendering account Participatory approach Company Name

    7. First Strategic Plan 2004-2006 • MISSION STATEMENT : The purpose of the Tax Administration is to implement tax laws in a fair, effective and efficient manner while providing assistance to increase voluntary compliance with tax laws. Company Name

    8. First Strategic Plan 2004-2006 • STRATEGIC OBJECTIVES A. Improve the efficiency and effectiveness of tax administration B. Establish a modern integrated information technology support system C. Rationalize and simplify the tax system Company Name

    9. Main Steps Training Strategic Plan 2007-2009 Meeting Assessment Company Name

    10. Training for High Level Manager Strategic Plan 2007-2009 • Transforming and Quality Management • Strategic Management • Process Management • Project Management • EFQM Excellent Model Company Name

    11. 2. step • Collecting suggestion of mission, vision and core values from all high level managers Company Name

    12. Meeting Program-1 • Quick View of Strategic Management • General Overview of the World and Turkey • Analyzing the other countries’ missions and visions (Australia, Brazil, Canada, Finland, Ireland, UK, USA… • Workshop for mission and vision and core values • To set up mission, vision and core values Company Name

    13. Meeting Program-2 • Analyze strategic plans of some countries, U.S.A. 2005-2009 Ireland 2001-2003 and 2005-2007 • Workshop for strategic objectives • To set up strategic objectives • SWOT Analysis Company Name

    14. Results MISSION • To collect adequate revenue by adhering to principles of equity, impartiality, efficiency, for purpose of the contribution to the improvement of the social welfare; to simplify the tax system; to ensure and enhance compliance; and to deliver top quality service to taxpayers. Company Name

    15. Results VISION • The Turkish Revenue Administration will be a reliable, efficient and transparent institution covering and improving all kinds of economic structures and activities as well as a pioneer and model one in global scale. Company Name

    16. OUR PRINCIPLES CHANGES IN BASIC PHILOSOPHY Reliability Awareness of Responsibility Fairness Solution-oriented Impartiality Competency Continuous Development Effectiveness Participation Transparency Company Name

    17. 2009-2013 STRATEGIC PLAN INCREASING VOLUNTARY COMPLIANCE IMPROVING, COMPREHENDING AND MONITORING ALL KINDS OF ECONOMIC ACTIVITY IMPROVING SERVICE QUALITY GOALS BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION Company Name

    18. 1 3 2 GOAL 1. INCREASING VOLUNTARY COMPLIANCE OBJECTIVES Continuously improving taxpayer service quality and developing new service delivery channels Raising taxawareness throughout the community Simplification and standardization of taxpayer transactions Company Name

    19. 1 2 4 3 Setting up an effective enforced collection system to ensure the payment of taxes and other financial liabilities on time Monitoring and analyzing economy GOAL 2. IMPROVING, COMPREHENDING AND MONITORING ALL KINDS OF ECONOMIC ACTIVITY OBJECTIVES By measuring size of informal economy, determining its sector-specific distribution and reasons Taking necessary measures to prevent tax avoidance and evasion and developing methods of conflicts Company Name

    20. 1 2 3 4 5 Increasing organizational effectiveness and efficiency by improving IT systems and applications GOAL 3.IMPROVING SERVICE QUALITY OBJECTIVES Setting Human Resources management systematic to improve Human Resources Improving organizational structure and business processes continuously within the framework of strategic management approach Transforming the management of taxpayer services into a modern, dynamic and well organizedstructure as per contemporary requirements Improving physical conditions to provide effective service delivery Company Name

    21. 1 2 GOAL 4. BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION OBJECTIVES Becoming RA a model organization within the sense of European Excellence Model and being a candidate for European Quality Award Improving international communication, sharing of knowledge and interaction and increasing cooperation with neighboring countries’ RA Company Name

    22. 2014-2018 STRATEGIC PLAN THE PREPARATORY STUDIES FOR 2014-2018 STRATEGIC PLAN Company Name

    23. CIRCULAR OF STRATEGIC PLANNING Publishing Circular of Strategic Planning PROVIDING OWNERSHIP OF STRATEGIC PLANNINGSTUDIES CONSTUTING ORGANIZATION DRAWING UP PREPARATION PROGRAM Company Name

    24. OUR EXTERNAL STAKEHOLDERS DETERMINING EXTERNAL STAKEHOLDERS Ministries Municipalities Universities Regulating and Controller Corporations Professional Organizations Sectoral Unions Economy Writers Media Trade Associations Taxpayer Groups Company Name

    25. Where are we now? • The studies of prioritization for external stakeholders are going on. After this stage, the studies of methods relating to external stakeholders analysis (survey, interview etc) will prepare. Company Name

    26. Thank you The Presidency of Reveneu Administration Department of Strategic Development Yıldırım BOZBIYIK Group Head of Department ybozbiyik@gelirler.gov.tr