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Business driven

Volvo IT BITE2 demand project. Partnership. Business driven. BITE2 Business IT Environment. Segmentation. Out-of-the-box. New Volvo IT Client concept, project organisation. Version 4, January 2004. Steering Committee : Cristina Nordell, chairman Rolf Ågren. Sponsor Bernard Molinero

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Business driven

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  1. Volvo IT BITE2 demand project Partnership Business driven BITE2 Business IT Environment Segmentation Out-of-the-box

  2. New Volvo IT Client concept, project organisation Version 4, January 2004 Steering Committee: Cristina Nordell, chairman Rolf Ågren. Sponsor Bernard Molinero Marc Kalbermatten Miklos Bajzath The project mission is to implement BITE2 concept Volvo IT globally, according to prerequisites stated by the concept Owner, adopted to Volvo IT business needs. Project Manager Roger Carlsson Target: Cost reduction of the Client environment. • Project team: • Roger Carlsson, PM • Lena Bengtsson, Supply coord. • Ingrid Rodesjö, BOD dept • Travis Kelley, Reg. NA • Bart Welvaert, Reg. Eur • Leif Björklund, Reg. Swe. • Sven Grännsjö, Got.

  3. Continues improvement of solutions is part of the concept • Applications • No. of • operating mode • File structure • Managed clients • Tools • Processes • Cost distribution • Etc. Deploy Decide Ver. N+1 Prepare No need for optimal solutions in Ver. 1 but Implementation of the steering model is a prerequisite

  4. Volvo IT BITE2 Demand project Specifications based on business needs Step 1 Define, Design, Deploy Version 1 Organisation Processes IT council Roles Product Council Routines IT-forum Tools Step 2 Migration

  5. BTF v2 approved 17/02/2004 “Freezing point” 04/06/2004 17/08/2004 March April May June July August Volvo IT Bite2 time plan • Appointed ‘reference sites’ • Gothenburg • Mälardalen • Skövde • Gent • Lyon • Greensborough • Allentown Functionality Prototype Migration Pilot

  6. Volvo IT BITE2 demand project Partnership Business driven BITE2 Business IT Environment Segmentation Out-of-the-box

  7. Volvo IT BITE2 Segmentation, general View. User Additional User requirements. Line Mgr CRM Helpdesk …………….. Function, Role Additional req. per Function/role VIT-local product council Gent XXXX Additional Local Volvo IT requirements --> the base for all in VIT-Gent …………….. VIT-Local VIT central product council Additional global Volvo IT requirements --> the base for all VIT locals Volvo IT Ver. 1.1 Desktop council Global Volvo requirements, the base for all Volvo BA/BU’s Base, Volvo IT globally Volvo World Notes added

  8. User Role, dept, function VINST... Multi-language packLocally needed applicationsStorage... Site Windows XP Professional, latest SP (incl. Internet Explorer)MS Office 2003 Professional (incl. Outlook)Acrobat Reader v6, ZIP functionality within WinXP Directory structure & naming standards : according to recommendations from ADGOCBase applications linked to PC, not to user. Functionality is policy managed. No roaming profiles ! RIS concept + SMS2003.Outlook *.pst and IE favorites NOT ONLY on local disk. Volvo IT Volvo CommonStructure, Methods, Policies, Conventions, ... Volvo World World Common – de facto standards (e.g. TCP/IP, ...) Bite2 - Segmentation model

  9. Volvo IT BITE2 demand project Partnership Business driven BITE2 Business IT Environment Segmentation Out-of-the-box

  10. Volvo Desktop council BOD-council EMT Central Product council Frames & Strategies Frames & Strategies GFM’s VIT demand Client responsible (Delegated by VIT CIO) Bart Welvaert Regional MT • Client Strategies • Best practise • TCO • Development of concept Frames & Strategies Local MT Local Product council Add to concept Dept. M Need of a product in the concept Product owner Volvo IT BITE2 demand concept, generic steering structure, Ver. 2 Requests Decisions Member of Std Apps approved by line mgr

  11. Role of the Maintenance Manager : • Is the VIT ‘member’ in the Desktop Council • DC is the ‘owner’ of the BTF v2 • Is the VIT ‘member’ in the Bite2 M&E network • All BA/BU Maint. Managers steer thelong term continuation & improvement of theBite2 concept and provide input to DC • Is the VIT driver of ongoing Bite2 improvements • Bite2 should not stop after the migration • Establish VIT client strategies & best practice • Ensures adherence to the Bite2 specifications & concepts • Reports to the VIT Global Product Council (= BOD Council) • Monitors & reports global and local Bite2 related costs • Monitors local implementations of the Bite2 concept Continue to steer Bite2 development and long term strategies

  12. MCM Site1 migrated Site2 migrated SiteX migrated Transition … Maintenance Manager’s work/tasks are increasing as more and more sites are migrated Workload PCM Time Bite2 implementation project workload is decreasing as more and more sites are ‘converted’ to Bite2

  13. Volvo IT BITE2 demand project Partnership Business driven BITE2 Business IT Environment Segmentation Out-of-the-box

  14. The product council in general The guidance for decisions should be a ”net business value” and a ”good enough” view. • Client • Budget • Master plan The frames and strategies decided for the Volvo IT BITE2 client concept BA/BU business (demand) represents Supply partner represents • Some topics to be handle: • Concept contents • Add / change / removal of products or services • concept compliancy • Process efficiency • Assign roles • Fulfilment of business needs • Continues improvements of the concept

  15. Volvo IT BITE2 demand Organisation, Region EUR sites Volvo Group Desktop council Volvo IT, Central P. C. Volvo IT Business Operation Development council BU, Volvo IT GFM’s Europe Volvo IT region Region Mgmt. Volvo IT, Local/site Local P. C. Belgium E de Lariviere, Chairman D Vanleeuw, Mgr I&O W Jooris, Mgr Admin H Francet, Syst. Mgr M Buysse, SD/SM Local P. C. UK R Trundle, I&O P Birdsall, I&O S Rogers, L Del. J Loughran, Acc. Mgr. C Spencer, Finance A Alder, Serv. Dlv. D Evans / M Wallington Local P. C. France C Hamel L Ourvois D Casotte, Delivery F Daugy D Clave, CRM C Laneyrie, CEO Ph Bougreau, Delivery J-M Prost, CIO Local P. C. Poland M Gonkiewicz I&O J Zieba, I&O J Senderowicz B Lozynski J Biernacki

  16. Volvo IT BITE2 demand Organisation Gothenburg Volvo Group Desktop council Volvo IT, Central P. C. BU, Volvo IT Volvo IT Business Operation Development council GFM’s Volvo IT region Volvo IT, Local/site Local P. C. Gothenburg P Witting, Industrial Solutions H Lissvall, Commercial M Lindvall, A&T H Orrheim, I&O P O Johansson, I&O N Niklasson, Staff units A Romell, supply SD environments L Bengtsson, Supply A Åkerström, Supply Notes added

  17. Volvo IT BITE2 demand Organisation, Region SWE sites Volvo Group Desktop council Volvo IT, Central P. C. Volvo IT Business Operation Development council BU, Volvo IT GFM’s Sweden Volvo IT region Region Mgmt. Volvo IT, Local/site Local P. C. Malardalen L Björklund, Chairman P A Wässmar, Mgr ADT A Schäf, Mgr Fi&Adm U Ståhl, CRM S Eidelöf, purchase E Melin, I&O S Eriksson, I&O Local P. C. Skovde K-S Ohlson, chairman M Martinfalt, Fi&Adm E Aronsson, MgrCAE H Claesborn, Mgr Oper. T Sjostrand, Mgr BA SD/SM R Birkeland, Mgr PF systems Local P. C. Olovstrom L Jivhed, Chairman M Pettersson, Fi&Adm S Stenegren, Sales P Magnusson, Tech&Dev L Nordblad, Dev&SM Local P. C. Umea H Ahlberg, Chairman K Salomonsson E Karppinen S Lindholm

  18. Volvo IT BITE2 demand Organisation, Region NA sites Volvo Group Desktop council Volvo IT, Central P. C. Volvo IT Business Operation Development council Volvo IT CIO C Nordell BU, Volvo IT GFM’s Volvo IT region Volvo IT PC Client board VIT-NA VITNA CIO V Adamson NAET Chesapeake, Desktop Mgt Judy Lazemick Greensboro, Desktop Mgt Diane Ball Allentown/Macungie Desktop Mgt Conrad Marth NRV Desktop Mgt Dan Bailey Rockleigh, Desktop Mgt Janet Luzon Hagarstown, Desktop Mgt Ron Reeser Volvo IT, Local/site • Local PC Client • Board • J Parker, ADT • J Clark, Netcom • B Shoenberger, BAS • C Taylor, App Dev • - M Biser, Finance • - D Campbell, CSC • T Kelley, Supply • Local PC Client • Board • - J Parker, ADT • - J Clark, Netcom • - B Shoenberger, BAS • - J Schlosser, App Dev • L Picone, CSC • M Biser, Finace • - J Heckman, Supply Local PC Client Board Represents from - Operations - M Chaney - Application delivery Local PC Client Board Represents from - Operations - Client - Application delivery - ? Local PC Client Board Represents from - Operations - Client - Application delivery - ? Local PC Client Board Represents from - Operations - Client - Application delivery - ?

  19. Volvo IT BITE2 demand project Partnership Business driven BITE2 Business IT Environment Segmentation Out-of-the-box

  20. Volvo IT BITE2 demand project Volvo IT application catalogue Step 1 Example: Visio Flowcharter Volvo IT demanded applications Step 2 Volvo IT applications demanded by Our customers

  21. Volvo IT BITE2 Demand projectApplication roles Draft General: Each BA/BU must have an application owner for each application used in their environment. The technical ownership can be either global or BA/BU local. If the application is used by more than one BA/BU the technical ownership must be handled globally by VIT. If the application is used only by one BA/BU, the technical ownership will be appointed locally at the BA/BU where the application is used. Application Ownership covers two roles: Ø Application Owner Ø Technical Owner

  22. Volvo IT BITE2 Demand projectApplication roles Draft The Application Owner is responsible for the application at the BA/BU, both financially and functionally. · Preparing and testing the product according to established requirements in terms of function and quality · Ensuring that the software is justified financially and suitable for the purpose · Ensuring that targets calculated in terms of profit and quality are met · Maintaining good knowledge on the needs of the process / business and the functionality of the software · Initiating development according to business needs · Maintaining access rights · Verify that the application meets the business needs · Ensuring that the need for information is met

  23. Volvo IT BITE2 Demand projectApplication roles Draft The Technical Owner is responsible for the technical aspects of the application on behalf of the application owner. Responsibilities: · Preparing and testing the product according to established requirements in terms of function and quality · Maintaining the technical description and keeping this up-to-date · Being responsible for and co-ordinate installation, upgrades, internal adjustments, troubleshooting and de-installation in accordance with established quality objectives On behalf of the Application Owner: · Ensuring that the software meets applicable laws and agreements, as well as other internal and external rules and regulations · Marinating the technical information for the application in the Product Catalogue · Ensuring that user guides are prepared to the required extent and that these are kept up-to-date

  24. Volvo IT BITE2 Demand projectApplication roles Strategy Proposal ProjectVersion 1Version n Owner role: VIT common used apps “B&B” Maint Mgr team Maint. Mgr. team Maint. Mgr. team SD tools GFM ADT GFM ADT GFM ADT“I&O tools” GFM I&O GFM I&O GFM I&O Other GFM related tools GFM xx GFM xx GFM xx “Business applications” MCM* MCM* MCM* Site related apps L.P.C. L.P.C. Technical owner: Volvo common used apps Apps supply Apps supply Apps supply VIT common used apps exclusive (Apps supply)? (Apps supply)? SD tools “I&O tools” Other GFM related tools “Business applications” MCM* MCM* MCM* Site related apps Site appointed Site appointed Maint Mgr team, Volvo IT BITE2 maintenance mgr and his network on behalf of the VIT central product council. “Business applications” , In house developed, bought system (SAP/R3 etc), or other business critical apps. MCM*, MCM were used or similar agreement. Could also be appointed Skill centre/Solution centre or related GFM etc.

  25. Volvo IT BITE2 Client Demand project Client types and User security Applications packaged according to vendor recommendation! Partnership Business driven “Out-of-the box” Segmentation Conference Room PC, Guest PC or Plant floor PC Target group: Common users User Security groups Target group: Common users with some additional requirements, Laptops Manage what the user can do on the PC! Power User Target group: Developers (MS platform and Java) Admin Clients in BTF v2

  26. Volvo IT BITE2 Client Demand project Client types and User security decision “Out-of-the box” Tweaking/modifyingprovider std. E.g. By using scripts and/or other manipulation of an application in order to make it run able for a User security group that otherwise needed to be “upgraded” to Power or Admin user need to be investigated application by application. The negative part of manipulate is that it need to be considered every time we upgrade, another issue re support from the provider if not installed according to std. Ver. 1 Ver. 2 E.g. By putting pressure on theapplications vendors to provide Apps run able on User mode we reducethe no off Apps driving higher authority. Terminal server as an option. “Out-of-the box” according to strategies

  27. Volvo IT BITE2 Client Demand project User security “User can perform common tasks on the Client i.e. is a user of installed options” • Users Can: • Create, modify, and delete their own data files • Run system-wide or personally installed applications (run EXEC without installing anything) • Change their personal settings • Access the network • Print to local or networked printers • Users Cannot: • Modify system-wide settings, operating system files, or program files • Affect other users' data or desktop settings • Install applications that can be run by other users • Add printers that req new drivers to be install locally. • Configure the system for file sharing

  28. Volvo IT BITE2 Client Demand project Power User security “The power user can perform any task except for those reserved for administrators. They are allowed to carry out functions that will not directly affect the operating system” • Power Users Can: • Create local user accounts • Modify user accounts which they have created • Change user permissions on users, power users, and guests • Install and run applications that do not affect the operating system • Customize settings and resources on the Control Panel, such as Printers, Date/Time, and Power Options • Do anything a User can • Power Users Cannot: • Access other users' data without permission • Delete or modify user accounts they did not create. • Cannot modify IP address settings • Run debug mode (SD environment)

  29. Volvo IT BITE2 Client Demand project Admin User security “Administrators have total control over the client and everything on it”. • Administrators Can: • Create, modify, and access local user accounts, including the ability to see, delete or modify someone else's files • Install new hardware and software • Upgrade the operating system • Back up the system and files (register files) • Claim ownership of files that have become damaged • Do anything a Power User can • Administrators cannot: • ----

  30. Volvo IT BITE2 Client Demand project Client types and User security decision Other needs With impact on register Need to install Applications himself Need of setting Fixed IP addresses Out of office Need of Application that Demand higher rights User No No No No E.g. AutoCAD 2002 Business Objects 5.17 GID Cost Centre Mgr. Developers in e.g.Ms Environment, Java dev Yes Yes Yes Yes e.g. Terminal server Solution Supply Default Security group User Power Needing full control Apps depending Admin Tweaking ----- “out-of-the box” Client HW

  31. Volvo IT BITE2 Client Demand project Security group fault during migration “oups” User right doesn’t Fulfil a need User Cost Centre Mgr. Solution Within the frames Time critical Alternative solution Provide Yes Yes Supply No Yes No Approval of solution Yes Product council No User Dragand Drop Power Temp Admin

  32. Volvo IT BITE2 Demand projectOther needs • Service portfolioOther • Storage X • Service levels X • User Admin “Buy” it from supply in general • X

  33. Volvo IT BITE2 demand concept, Concept frames admin process “Network” L.P.C. C.P.C. Preparation Volvo IT Concept Frames Communicate Maint. Mgr. GFM’s DT.C. Owners No VIT-EMT approval Yes L.P.C. = Local Product Council C:P:C. = Central Product Council Maint, Mgr. = VIT Demand maintenance manager GFM’s = VIT Global Functional Management DT.C. = Volvo group Desktop council VIT EMT

  34. Volvo IT BITE2 demand concept, Maintenance mgmt. charter “Network” L.P.C. C.P.C. Preparation Maintenance Charter Year n+1 Communicate Maint. Mgr. GFM’s DT.C., Owners No Approval Yes L.P.C. = Local Product Council C:P:C. = Central Product Council Maint, Mgr. = VIT Demand maintenance manager GFM’s = VIT Global Functional Management DT.C. = Volvo group Desktop council VIT-CIO

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