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Hotel Features. Business Enabled Communications. Contents. Hotel General Info PMS & Fidelio Hotel Service Type Multiple Front Desk Check In Check Out Call Barring Bath Alarm Fee For Part Time Register Bar & Mini-Bar Room Rate. Hotel General Info. PMS / Fidelio Usage.

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Presentation Transcript
slide1

Hotel Features

Business Enabled Communications

slide2

Contents

  • Hotel General Info
  • PMS & Fidelio
  • Hotel Service Type
  • Multiple Front Desk
  • Check In
  • Check Out
  • Call Barring
  • Bath Alarm
  • Fee For Part Time
  • Register Bar & Mini-Bar
  • Room Rate
slide3

Hotel General Info

PMS / Fidelio Usage

SMDA1 - 6022(Tx), 6024(Rx)

SMDA2 - 6023(Tx), 6025(Rx)

Fiedelio Server Info.

Default Check-In Attribute

Default Check-Out Attribute

slide4

PMS Interface

PMS (Proprietary Management System

  • PC software supporting PMS features can be interfaced to the system, with minor
  • Server/Clinet
  • Logical Connection
  • : SMDA(LAN1) – 6022(Tx), 6024(Rx) / SMDA(LAN2) – 6023(Tx), 6025 (Rx)
  • PMS Feature Code
  • 0x20 Check In
  • 0x21 Check Out
  • 0x22 WakeUp
  • 0x23 WakeUp Result Report
  • 0x24 Maid Status
  • 0x25 Room CutOff
  • 0x26 Mini Bar
  • 0x27 DND
  • 0x28 Message Wait
  • 0x29 Room Swapping
  • 0x2A Guest Info Display Request
  • 0x2C Guest Info Change Service
  • 0x2D ICM Call Enable / Disable Service
  • 0x2E Register Prepaid Money Service
  • 0x2F Call Charge Rate Service
  • 0x30 Check Out with Payment
  • 0x31 Room Charge Report
  • 0x32 Display Bar Charge for Room
  • 0x33 Display Mini-Bar Charge for Room
  • 0x34 Register Mini-Bar Charge
  • 0x35 Print SMDR with Station Range
  • 0x36 Guest Name Change Service

Guest Station

Service Station

TCP/IP

TCP/IP

Front Desk

PMS

HOST

단말기

iPECS

-

MG

slide5

FIDELIO Interface

Fidelio

  • iPECS-MG Supports interface with Micros-Fidelio Opera, one of hotel management systems. System interoperations between iPECS-MG and Opera are using FIAS (Fidelio Interface Application Specification) and connection is possible with Fidelio server ip and port configurations.
slide6

FIDELIO Hotel Feature

Fidelio Hotel Feature

PGM 500

slide7

Hotel Service Type

  • Each extension of iPECS-MG is assigned its own hotel service type, and typical features and services are provided depending on the allocated hotel service type.
  • Office Station / Guest Station / Front Desk / Service Station.

- One station can have only one hotel service type.

- It is impossible to have a station that is a front desk and also a service station.

PGM 502

slide8

Hotel Service Type

Office Station

  • Supports only office features, but do not support hotel features(check-in, check-out, maid status and etc).
  • But all the basic telephony services are available.

- The default hotel service type in iPECS-MG system.

- The calls from office stations to hotel stations

(guest station, front desk, and service station) can be allowed or denied.

(Refer to the picture)

PGM 501

PGM 501

slide9

Hotel Service Type

Guest Station

  • A terminal in a hotel guest room.
  • Hotel-specific features are available.
  • - room monitor
  • - maid status
  • - etc
  • All the basic telephony services are available.
  • - DN (Directory Number)
  • - system features (Transfer, Forward, Speed Dial, VM features)
  • - CO features (DID, DISA)

- Default station name : ROOM

- The calls from guest stations to office stations can be allowed or denied.

PGM 501

slide10

Hotel Service Type

Front Station

  • A terminal that can be used in hotel front desk.
  • - check-in/check-out
  • - guest info setting
  • - display
  • - room swapping
  • - etc
  • Front desk can provide hotel services to the hotel guests and service stations

- No limit on the number of front desks.

- The attendant can be programmed to be a front desk.

- Default station name : FRONT

- The calls from front desks to office stations can be allowed or denied.

PGM 501

slide11

Hotel Service Type

Front Station

Program menu

slide12

Hotel Service Type

Service Station

  • A terminal for some shops or restaurants in hotel.
  • Bar charge can be entered in service station. In this case, bar items should be registered first as bar product’s name.

- Service station  guest station : No call limitation.

- Default station name : SVC STATION

- At hotel service station,

a guest can make an outgoing CO call by using ‘Walking COS’ feature

or by using One-Time-CO-Call Enable Feature.

- The calls from service stations to office stations can be allowed or denied.

PGM 501

slide13

Multiple Front Desk

  • Multiple front desks can be activated.
  • A station becomes a front desk if it is assigned a hotel service type as front desk.

- No limit on the number of front desks.

- The attendant can be programmed to be a front desk.

In this case, calls between office stations and front desks should be enabled.

- Only the latest update will be effective,

if multiple front desks program the same settings.

slide14

Check-In / Modify Check-In Information

Description

  • This feature allows the operator to check-in and change check-in information of rooms.
  • When Guest do Check-In, basic information can be set together. The brace is Default Value.
  • 1) Guest Name (Not Registered)
  • VIP Setting (NO VIP)
  • Room COS (DAY:1 / NIGHT:1 / TIMED:1) DAY/NIGHT/TIMED
  • Digit Conversion Table (1)
  • LCD Language (ENGLISH)
  • Voice Prompt (1)
  • PMG Group (0)
  • Check-Out Schedule (Not Registered)
slide15

Check-In / Modify Check-In Information

Operation

1. Select “CI” button to check-in or guest check in information modification and press check-in button.

Check-In button

2. Fill this form or modify room information and press “save” button.

slide16

Check-Out

Description

This feature allows the operator to check-out a guest room.

When Check-Out is done by operator, Maid status of the room is automatically changed to "DIRTY ( To be cleaned )". And followings items are automatically cleared in preparation for the next guest:

Clear Fields

Message Waiting / Guest Name / DND / Wake-Up Time / Call Forward Status /

Authorization Code / Maid Status / Station COS / Prepaid Money/ Call charge rate

Set Fields

ICM Disable / LCD language (go to system attendant's language) /

...

slide17

Check-Out

Operation

1. Select “CO” button to check-out

Check-out button

2. To print out receipt press “Receipt” button.

slide18

Call Barring

CO Call Barring (Room Cut)

  • The use of CO lines from guest stations can be allowed or denied
  • (by Front Desk or PMS).
  • Operation
  • PGM + “#31”.
  • Station number or a Station number range with “*”.
  • Designate whether to use trunk call. (0 : Allow, 1 : Deny)
  • Condition
  • Upon check-in, room cut off is disabled automatically.
  • Upon check-out, room cut off is enabled automatically.

PGM 502

slide19

Call Barring

ICM Call Barring

  • By the front desk
  • PMS group 0 : Check ICM Call Barring.
  • PMS group X : No call limitation to the same group.(X is group no.)
  • Different PMS groups : Check ICM Call Barring.
  • Guest rooms  Service Station, Front Desk, Hotel Attendant : No call limitation.
  • Operation
  • PGM + “#32”.
  • Station number or a Station number range with “*”.
  • Designate whether to use trunk call. (0 : Allow, 1 : Deny)
  • Condition
  • Service station  service stations, front desks and attendants : No call limitation.
  • Front desk  guest stations, service stations, front desk and attendants : No call limitation.
  • Hotel attendant  guest stations, service stations, front desks, attendants : No call limitation.
slide20

Call Barring

PGM 502

Call Restriction Relation

Note) O: Call is permitted

X: Call is not permitted

Option: If a call option of Hotel Normal Information is set to be ‘permitted’, a call is possible.

slide21

Call Barring

One-Time CO Call Use

1. Request

Intercom only

Station

2. One-Time CO enable

Front Desk

4. Charge

Guest Room

3. External Call

  • Operation
  • PGM + “#33”
  • Calling Station number + * + Charged Station number
  • Condition
  • Charged station must be a checked-in room station.
  • At the end of CO call, the station cannot access CO line.
slide22

Bath Alarm

Bath Alarm

  • Station lifts handset and no other action is taken for pre-defined time
  •  Alarm Ring and LCD Indication is presented to System Attendant.
  • Reset Bath Alarm Ring
  • - by dialing Alarm Reset Code(#10) at System Attendant
  • - if alarm condition is cleared

PGM 113

PGM 113

slide23

Bath Alarm

Bath Alarm

Pre-defined Time for Bath Alarm

PGM 290

slide24

Fee For Part Time

Description

When check-in / check-out are occurred in same day, part time fee may be charged according to room type of checked in room or hotel policy.

Operation (PGM503 and PGM507)

If guest stays for 2 hours for ‘SINGLE’ room then 4000 (40 % of 10000) will be charged for the room. But guest stays for 5 hours then 10000 (100%) will be charged because ‘SINGLE’ room ( = room class 1) doesn’t define part time for 5 hours.

slide25

Bar/Mini-Bar Charge

Description

Guest should pay for charge at service station or mini-bar when check-out.

Mini-bar charge of each room is registered by system attendant (Front desk service station) and service station and guest room. Registered Bar or Mini-bar Charge is stored in BAR record in system and will be displayed or printed in time of Hotel Charge Display or check-out.

Operation

1. Register Bar Item (PGM505)

2. Charge Bar Fee to Guest Room

FRONT DESK

[PGM] + #84 + (Guest Room No.) + [SAVE] + (Bar Item Index) + (Bar Cost) + (#) + [SAVE]

Service Station

{Mini-Bar Register Feature Code} + (Guest Room No.) + [SAVE] + (Bar Item Index) + (Bar Cost) + (#) + [SAVE]

Service Station

{Mini-Bar Register Feature Code} + (Bar Item Index) + (Bar Cost) + (#) + [SAVE]

‘#’ means minus cost.

: Minus cost will help you when you might charge by mistake. Minus cost must be lower than total bar cost.

slide26

Room Rate Register

Description

Room rates vary according to the room type (or class). There are 20 room classes in iPECS-MG system. Each room class defines ‘room type name’ , ‘room cost’ and ‘5 part time indexes’.

Operation (PGM503 or PGM#81)

slide27

Room Rate Assign

Room rate information is included in the total room charge bill.

One of 20 different room rates is assigned to individual rooms.

This assigning is possible at three different places.

: [Hotel Station Attribute (PGM502)], [ Check-In] and [Modify]

PGM502-F11 or PGM#82