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Global Partnerships Presented by Frank Prabel Boeing Supply Chain Services. In Implementation. In Place. Planned. In Place. Planned. In Planning. Global Support Network. Amsterdam Europe Node. Canada Node. North American Core Staff. Asia Node. Mid-East Node. Brisbane

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Global Partnerships

Presented by

Frank Prabel

Boeing Supply Chain Services


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In Implementation

In Place

Planned

In Place

Planned

In Planning

Global Support Network

Amsterdam

Europe

Node

CanadaNode

NorthAmerican

Core Staff

Asia

Node

Mid-East

Node

Brisbane

Australia

Node

  • Objectives

  • Improve Customer Support to International Fleets

  • Reduce Customer’s support costs by use of regional partners

  • Expand Life Cycle Customer Support to International Operations

  • Provide regional support for our international PBL solutions

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GSN - What is it?

An interdependent network of service centers that repair and maintain weapon systems and provide customer support

  • Services

    • Regional support center …orders, quotes, and information

    • Warehouse with international logistics capability

    • Repair network

    • Local presence

    • GSN web portal

    • Central shared database

    • Support for PBL contracts

    • Selected regionalengineering services


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GSN - Big Picture

  • Worldwide Asset Management

    • Total Asset Visibility (TAV)

    • Access Multiple Regional Supply and Repair Capabilities

    • Customer Support 24/7

  • Future Capabilities

    • Enhanced Information Sharing

    • Dynamic Spares and Logistics Systems

  • Regional customer support – 24/7

    • Order Management for Spares, Repairs, etc.

    • Warehousing, Support, Tech Data,….


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  • Phase 1

  • Spares

  • Repairs

  • Customer Control Center – 24/7

  • Data Analysis

  • Expediting Spares

  • Parts Catalog

  • Regional Supplier Management

  • Technical Manuals

  • Phase 2

  • Configuration Management

  • Service Bulletins

  • Field Engineering

  • Investment Spares

  • Forecasting

  • Phase 3

  • Mods/Upgrades

  • Mod Kits

  • Touch Labor

GSN Offerings

Full Service

Time

GSN Implementation

Phased Approach

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GSN Update

  • Amsterdam

    • GSN European Regional Manager

    • CH-47 parts moving into facility

    • Customers coming on board

    • Regional support center attributes

  • Korea

    • KAL to operate Asian Support Center

    • Strong regional presence

    • Extensive customer support capability

  • Australia

    • BAL F/A-18 and CH-47 support via GSN

    • Procurement support forF-111 and B707 established

  • Canada

    • Node design in work

EuropeanSupportCenter

Asian SupportCenter

EuropeanSupportCenter

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European Support Center

- Partnership with Fokker Services

  • – Rotorcraft - Led by CH-47

  • Future F-15, F/A-18, AH-64, 737 Wedgetail, Tankers, Harpoon, C-17

  • Support Services

  • Customer Orders

  • Repairs

  • Warehouse

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GSN Information Access

Warehouse Front Office Back Office

– Availability – –

Asset Manager

– Spares Forecaster

Support Manager

Parts Page…………..

– Order Generation

Repairs………………

– Where When & How

Brokerage Services

– Parts Sales

TAV (Total Asset Visibility)

– Where’s my Stuff?

Customer……………

– Support


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Summary

  • Commitment At all Levels Required

  • Flexible and Innovative Business Solutions are Key Components

  • Positive Customer and Supplier Relationships are Necessary for Success

  • Demonstrated Performance and Trust Between Partners

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