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Enhancing Professional Service Review: Insights from a Jisc-Funded Project (2012-2013)

This project, funded by Jisc, focused on implementing a systematic approach to professional service review in a small higher education institution from April 2012 to March 2013. Led by Stephen Powell and Tracy Ellis, the initiative aimed to integrate external expertise to evaluate the effectiveness and efficiency of professional service units, especially during the consolidation of three faculties into one. Key areas included business processes, assessment boards, and managing mitigating circumstances. The project emphasized professionalism, stakeholder engagement, and improving institutional capabilities.

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Enhancing Professional Service Review: Insights from a Jisc-Funded Project (2012-2013)

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  1. Process Review project Jisc funded project from April 2012 to march 2013 Stephen Powell (stephenp.powell@gmail.com) and Tracy Ellis (tracysemailinbox@gmail.com)

  2. "implement a system of regular professional service review, incorporating external expertise, to ensure our professional service units are operating effectively and efficiently"

  3. Some context • Small HEI • Three faculty into one • Our EA approach

  4. Business processes • Assessment boards • Applications • Mitigating circumstances

  5. As is: Mitigating circumstances

  6. Reflections • Professionalisation of process review • Stakeholder conversations • Quality of outcomes • Consistency • Institutional capability raising

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