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Join us for an update on the PCC's Victims' Services Re-design Project, including the vision for a Victim's Hub and the draft specifications for the Hub and Emotional Support and Advocacy Service. Get involved and share your feedback!
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February Event Re-cap of issues covered last time:- • Summarised the PCC’s commissioning journey so far. • Rationale for re-designing the way the PCC’s Victims’ Services are arranged and delivered in Thames Valley. • Talked about the various sources of information that had informed, and will continue to inform, the Victim’s Re-design Project. • Heard from a range of existing PCC Victims’ Services Providers about the challenges of delivering services across Thames Valley under the new commissioning environment. • Heard about the early vision for a ‘Victim’s Hub’. • You had an opportunity to ask questions and share your observations on the Victims Re-design Project. • We shared our ‘next steps’….
Progress • Research into other PCC Hub models completed. • Victims Needs Assessment begun (due to be completed July 2017) • Development of new referral pathways from:- • Police (switch off ADT – now required by May 2018 due to new GDPR standard for consent) • Launch of Victims’ First website (to aid self- and assisted referrals) • Progress towards decision on location of the ‘hub’. • Decision to bring the Victim’s Hub in-house. • Draft specifications for Hub and Emotional Support and Advocacy Service. • Decisions and timetable for extension or replacement of other (specialist) victims services on-going.
Aims of Today • To enable opportunities to inform the shape of future commissioned service provision by the OPCC. • To share latest developments and thinking in the OPCC’s victims’ services re-design project. • To share draft specifications for the Victims’ Hub and the Local Emotional Support and Advocacy Service. • To consult on plans for the shape of other specialist services ‘beyond the Hub’.
Learning from other PCCs • From Northumbria, Cambridgeshire, Cheshire, Devon & Cornwall, Avon & Somerset, We did NOT like:- • Delivery of Hub Service handed over entirely to police. • Fully integrated roles (Witness Care Officer and ‘Victim Care Coordinator’). • Hub absorbed most of Victim’s funding (‘token’ specialist posts in Hub or relies on existing services). • On-going reliance on grant funding.
Learning from other PCCs We did like:- • Greater police engagement in identifying victims’ with support needs (often using common needs assessment tool on mobile devices). • Strong RJ emphasis in some Hubs. • Co-location of some specialists in Hubs. • Resident mental health practitioner. • Use of ‘recovery plans’. • Extended hours of service. • Good use of volunteers.
Victim’s Hub Aims of Victims’ Hub :- • provide a single access point to support services for victims in Thames Valley; • receive and collate third party reports for Hate Crime; • conduct an initial needs assessment to identify vulnerability and support needs; • Provide short-term telephone support to those who request it; • liaise with and work in partnership with statutory agencies when required; • with consent, refer to the most appropriate place for support (PCC funded services where available); • coordinate access to Specialist Counselling if appropriate; • provide mental health advice? • identify suitable cases and refer for Restorative Justice?
Feb Event:Questions to consider 1. How do we make services more flexible to manage variations in demand on different services, and manage gaps (including emergence of new crime types)? 2. How do we make the offer to victims more flexible to meet their specific needs (focussing on complexity of needs rather than crime type)? 3. How do we make the offer to victims more holistic to meet the range of needs? 4. How important is it that the PCC seek joint commissioning opportunities (and with whom)?
Emotional Support and Advocacy Service Overarching aims of the service include:- • To receive adult referrals from the PCC for Thames Valley via the ‘Victims First Hub’; • To manage any self-referrals made directly to the service; • Deliver high quality emotional support services tailored to individual needs; • Achieve improvements in every victim’s ability to cope and recover from the impact of crime or anti-social behaviour via: • Face-to-face support • Further or additional telephone support • Opportunities for group support/networking • Other proven face to face interventions. • Where appropriate, advocate on victims’ behalf to access further support.
Timetable May 2017 – Final decision on location of Victim’s Hub. May 2017 – Meeting with Local Authority DA services commissioners to agree co-commissioning options for DA. Jun 2017 – Negotiate and agree any contract extension periods with existing PCC providers. July 2017 – Release tender for Emotional Support and Advocacy Service. Aug 2017 – Release any other tenders where contract extension not agreed (including DV if co-commissioning with Local Authorities not feasible). Oct – Dec 2017 – Award contracts resulting from all tenders. Oct-Dec 2017 – Advertise match funding/grant funding opportunities for modern slavery etc. Nov - Jan 2018 – advertise and recruit Hub staff. Apr 2018 – Hub goes live Apr 2018 - All contract extensions/new commissioned services/grant funded services go live.
